**Business Intelligence Lead – Role Summary**
Leads the design, delivery, and ongoing support of Business Intelligence solutions across multiple client accounts.

Responsible for translating business and client requirements into scalable BI solutions, overseeing data integration and reporting platforms, and ensuring the reliability, performance, and continuous improvement of the BI environment.
**Key Responsibilities**
Lead end-to-end BI solution delivery across data ingestion, ETL/ELT, databases, data models, and reporting
Translate business and client requirements into appropriate technical BI solutions and architectures
Provide technical leadership across Power BI, SSRS, SQL, ETL processes, APIs, Azure Functions, and data integrations
Oversee BI production support, incident management, troubleshooting, and root-cause analysis
Ensure BI and reporting environments are stable, scalable, secure, and aligned with client commitments and SLAs
Lead BI modernization, migration, and automation initiatives to simplify the technology landscape and reduce manual processes
Establish and maintain standards for BI development, testing, deployment, documentation, monitoring, and data quality
Partner with business, operations, infrastructure, and application teams to resolve complex end-to-end data and reporting issues
Provide technical guidance and mentorship to BI developers and analysts
Manage priorities across BAU support, client demands, projects, and strategic initiatives
Identify opportunities to leverage automation, Python, Azure services, and AI to improve reporting and BI operations
**Skills & Competencies**
Strong end-to-end understanding of BI architecture, data integration, and reporting processes
Advanced SQL and relational database knowledge
Strong hands-on experience with




**Power BI and SSRS**
Strong knowledge of
**ETL/ELT, APIs, data integration, and data transformation**
Working knowledge of
**Azure Functions and Azure-based integration and automation services**
Working knowledge of
**Python** , particularly for data processing and automation
Experience troubleshooting complex BI and data issues across multiple technology layers
Strong understanding of data warehousing, data modeling, semantic models, and reporting architecture
Experience with BI modernization and migration initiatives
Solid requirements gathering and solution-design capabilities
Ability to translate business requirements into scalable technical solutions
Strong communication skills with the ability to work with technical teams, business stakeholders, and clients
Strong technical leadership, prioritization, and team-management skills
**Candidate Profile**
**8+ years of experience**
in Business Intelligence, data engineering, reporting, or related roles
Demonstrated experience leading BI solutions from requirements through design, development, deployment, and production support
Experience leading or mentoring BI developers, analysts, or data professionals
Strong experience with
**SQL Server, Power BI, SSRS, ETL/data integration, and APIs**
Experience with
**Azure Functions and cloud-based data integration**
preferred
Working knowledge of
**Python**
preferred
Experience supporting complex production BI environments and managing incidents
Experience working in multi-client, BPO, CX, or service-delivery environments preferred
Bachelor's degree in Computer Science, Information Systems, Engineering, Data/Analytics, or related discipline
Experience with modern cloud data platforms and BI architectures is an asset
**Work Timings:**
8 AM – 5 PM EST

📌 Business Process & Strat. Associate Dir. (Toronto)
🏢 NTT America
📍 Toronto