WHO WE ARE
GreenShieldis a proudly Canadian, national non-profit health care and insuranceorganization, driven by our mission of Better Health for All.We believe health care is aright, not a privilege, and we are committed to improving health outcomes,advancing health equity, and building a future where every Canadian can reachtheir full health and well-being potential.

Throughour unique integrated payer-provider ("payvider") model, we offerinsurance, administer benefits, and pay claims as a ‘payer’ while offeringhealth care services such as mental health, pharmacy, telemedicine, and chronicdisease management as a ‘provider’. As a non-profit social enterprise without shareholders, we reinvest our excessearnings to directly support underserved communities. Through GreenShieldCares, we positively impacted the health and well-being of over one millionCanadians between 2020 and 2025. What’s driving us now is the commitment to measurably impact an additionalthree million Canadians by 2030 – across mental health, essential medicines,and chronic disease management – through scalable initiatives that delivermeaningful change in pursuit of our mission of Better Health for All.

AtGreenShield, our culture is where purpose meets passion and performance. Our teams work as one to delivermeaningful, measurable impact for the people and communities we serve.

THEROLE IN A NUTSHELL
Base Salary: CAD $74,269.00 - 109,341.00

Offer positioning: Determined using relevant experience, skills, internal equity and current market data.
Additional compensation (if eligible): Eligible for a discretionary target bonus.
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health) and competitive time off policy.
Posting disclosures: This is for an existing vacancy.
Work model: hybrid

LOCATION: Toronto or Windsor

As a Specialist on the Enterprise Business Partner and Problem Resolution team, you will be a key contributor to driving operational excellence and ensuring consistent, high quality customer experience. You will collaborate across departments to resolve operational challenges, support strategic objectives and contribute to continuous improvement efforts that alight with GreenShield’s corporate strategy and vision. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving complex problems, and can translate data into actionable insights. You will be a connector, a collaborator, and a change agent.

Lead and coordinate cross functional problem-solving efforts to address operational challenges

Conduct structured root cause analysis (e.g., 5 Whys, Fishbone diagrams, journey mapping)



and work with cross functional team to uncover issues and process inefficiencies

Develop and implement corrective actions, ensuring quality and sustainability of solutions

Document findings and provide clear, concise updates to senior leadership, including summaries of root cause analysis and action plans

Act as a SME across a variety of operational scenarios, offering analytical and strategic support

Define and monitor KPIs to assess operational health and performance

Key contributor in streamlined stakeholder communication process, risk monitoring, and status reporting

Represent the business partnership team, promoting its value and impact across the organization

Contribute to portfolio reviews and dashboard development to support transparency and decision making

Champion continuous improvement by proactively identifying friction points and operational risks

Ensure alignment across teams through streamlined communication and shared understanding of goals

Collaborate with program managers, project sponsors, and IT teams to define scope and execute implementation plans

WHO WE'RE LOOKING FOR
We are looking for a highly analytical and collaborative professional who can navigate complexity, drive results, and build strong relationships across the organization. You should be comfortable working in a fast-paced workplace, managing multiple priorities, and translating operational challenges into actionable solutions.

Post secondary education in Business Administration, mathematics or related field

Minimum of 5 years’ experience in analytical roles, project coordination, or operational support

Proven ability to conduct root cause analysis and apply methodologies such as 5 Whys, fishbone diagrams, and journey mapping

Strong analytical skills with experience in data interpretation, visualization, performance measurement

Excellent organizational and time management skills with the ability to prioritize effectively in a dynamic environment

Strong collaboration and stakeholder management skills with the ability to influence and lead cross functional teams

Exceptional communication skill both written and verbal with the ability to tailor messaging to different audiences

Resilient and adaptable, with a proactive mindset and comfortable navigating ambiguity and change

Proficiency with Microsoft Office tools: Project, Word, Excel, and PowerPoint

Bilingualism (French/English)





NICE TO HAVE

Experience in group benefits, insurance or health related industries

Professional certifications such asASA, CPA, PMP, PgMP

THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that’s what it takesto create better health for all. We dare to challenge the status quo. And we’redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That’s why we provide aplace where you can be inspired, challenged, and rewarded.

Where your growth means our growth. Where your voice is heard and valued. Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn’t just about personalachievements, it's about making adifference together.

Here’s to Better Health for All!

AFEW MORE DETAILS
Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. Even if your experience doesn’t align perfectly to everyrequirement, we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through [email protected]. Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file. Yourrésumé will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).

AI Usage - GreenShield leverages AI to help produce Job Descriptions, and ideate on interview questions. We also leverage AI for interview transcription support.

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📌 SPECIALIST, ENTERPRISE OPERATIONS BUSINESS PARTNERSHIPS - CONTRACT (HYBRID) (Ontario)
🏢 Green Shield Canada (GSC)
📍 Ontario