Open to International applicants with valid Canadian Work permits: Yes
Exciting new full time career opportunity for a Front Office Manager responsible for the overall leadership, performance, administration and day to day operations of a luxury hotel.
This is a hands-on leadership role with direct accountability for delivering an exceptional luxury guest experience from arrival through departure. The Front Office Manager maintains a visible presence within the operation, establishs and upholds elevated service standards, and builds a highly engaged, accountable, and service-driven team.
Competitive wage starting in the range of $75,000 – $85,000 per year with full benefits plus additional perks.
Responsibilities & Qualifications THE PERFECT CANDIDATE:
Minimum 5 years of progressive Front Office leadership experience within a luxury hotel or resort environment, including experience at the manager, assistant manager, or comparable senior operational leadership level.
Demonstrated experience leading Front Office operations and maintaining elevated luxury guest service standards.
Strong understanding of the luxury guest journey, including personalized service, guest recognition, arrival and departure experiences, concierge service, and service recovery.
Proven experience leading, coaching, developing, and holding teams accountable for performance and service standards.
Demonstrated experience managing escalated guest concerns with professionalism, empathy, discretion, and sound judgment.
Strong operational knowledge of Front Office functions, including scheduling, labour management, payroll,



departmental expenses, and operational planning.
Strong decision-making and problem-solving skills with the ability to remain composed and effective in a fast-paced environment.
Excellent communication, interpersonal, organizational, and time-management skills.
Proficiency with hotel property management systems and Microsoft Office applications.
Hospitality or Hotel Management education is considered an asset.
RESPONSIBILITIES INCLUDE:
Guest Experience & Luxury Service Standards:
Own and continuously enhance the Front Office guest journey, ensuring a skilled, personalized, and consistent luxury experience from arrival through departure.
Establish and uphold elevated service standards across Front Desk, Bell, Valet, Shuttle, and Night Audit operations.
Ensure the team is prepared for daily arrivals and departures, VIPs, repeat guests, special occasions, groups, and individual guest preferences.
Act as the senior Front Office point of contact for escalated guest concerns and service recovery, ensuring issues are resolved promptly, professionally, and with appropriate follow-up.
Monitor guest feedback, reviews, and service trends and implement improvements where opportunities or recurring concerns are identified.
75,000-85,000
Other Perks/Benefits ABOUT THE ROLE:
Salary Range: $75,000 – $85,000 per year
Schedule: full time, flexiblity aligned with hotel operations.
Extended health benefits, Wellness Program
Discounted food and other amenities
Professional development and career growth opportunities
Fun company events

#J-18808-Ljbffr

📌 Front Office Manager (British Columbia)
🏢 go2HR
📍 British Columbia