Durée de l'emploi: Permanent

Langue de travail: Bilingue

Heures de travail: 30 to 40 hours per week

Education:

Expérience:

Education

No degree, certificate or diploma

Tasks

Develop communication strategies

Evaluate communication strategies and programs

Implement communication strategies and programs

Produce informational materials to increase awareness of services available

Train staff

Answer written and oral inquiries

Assist in the preparation of brochures, reports, newsletters and other material

Gather, research and prepare communications material

Address customers' complaints or concerns

Answer inquiries and provide information to customers

Arrange for billing for services

Issue receipts and other forms

Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.

Perform general office duties

Receive and log complaints

Receive payments

Sell merchandise

Explain procedures, risks and benefits to clients

Maintain and manage digital database

Answer clients' inquiries and provide information

Consult with clients after sale to provide ongoing support

Personal suitability

Punctuality

Client focus

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Organized

Reliability

Team player

Initiative

Judgement

Ability to multitask

Dependability

Honesty

Screening questions

Do you have experience working in this field?

Do you meet the language requirements listed in the job posting for the position (English or French)?





Employment terms options

Evening

Experience

3 years to less than 5 years

Employment terms options

Morning

Day

Weekend

Health advantages

Dental plan

Health care plan

Paramedical services coverage

Financial benefits

Gratuities

Group insurance benefits

Long term benefits

Long-term care insurance

Other benefits

Subsidised public transportation

Support for newcomers and refugees

Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)

Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)

Offers mentorship programs that pair newcomers and/or refugees with experienced employees

Support for youths

Offers on-the-job training tailored to youth

Offers mentorship, coaching and/or networking opportunities for youth

Support for Veterans

Offers mentorship, coaching and/or networking opportunities for Veterans

Support for Indigenous people

Offers mentorship, coaching and/or networking opportunities for Indigenous workers

Support for mature workers

Applies hiring policies that discourage age discrimination

Offers mentorship, coaching and/or networking opportunities for mature workers

Supports for visible minorities

Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)

Offers mentorship programs that pair members of visible minorities with experienced employees

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📌 Clerk, customer service (Quebec City)
🏢 Boutique Place d'Armes
📍 Quebec City