Join Joe Johnson Equipment as a Service Writer in Innisfil, Ontario. This role focuses on customer liaison, coordinating service requests, and enhancing customer satisfaction throughout the repair process.

As a Service Writer, you will act as the key point of contact between customers and the service department. Your responsibilities include accurately documenting customer needs, coordinating with technicians, and ensuring timely processing of work orders to elevate customer experiences. It’s crucial to maintain high standards of service delivery and reliable communication with all stakeholders.

Key Responsibilities:
• Greet customers and document service requests accurately
• Collaborate with technicians for quotes and timelines
• Open, edit,



and close work orders with precision
• Process warranty claims and verify documentation
• Schedule appointments and manage shop capacity

Requirements:
• 3+ years in a Service Writer or similar role
• Mechanical aptitude in heavy equipment
• Solid customer service and communication skills
• High school diploma required; post-secondary preferred
• Valid Class G driver's license for company vehicle use

Bring your organizational skills and customer-focused approach to Joe Johnson Equipment in Innisfil.
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📌 Service Writer Opportunity in Innisfil (Ontario)
🏢 Federal Signal
📍 Ontario