Travel Operations Coordinator / 旅行社 OP 專員

Company｜公司：Lion Travel Canada 雄獅旅遊加拿大

Location｜工作地點：Richmond, BC

Employment Type｜職位類型：Full-time 全職

關於我們｜About Lion Travel

雄獅旅遊為台灣知名旅遊品牌，致力於提供多元且高品質的旅遊產品與服務。Lion Travel Canada 服務加拿大在地旅客，提供加拿大境內旅遊、亞洲及全球旅遊產品、機票、團體旅遊及客製化行程等服務。

我們正在尋找一位細心、具責任感，並對旅遊產業充滿熱情的 Travel Operations Coordinator（旅行社 OP 專員） 加入加拿大團隊。

如果你擅長安排細節、跨部門溝通，喜歡將一段旅程從規劃落實到順利出發，這會是一個很適合你的職位。

Lion Travel is one of Taiwan’s leading travel brands, providing a wide range of travel products and services including group tours, air tickets, customized itineraries, and destination experiences.

Lion Travel Canada is looking for a detail-oriented and responsible Travel Operations Coordinator to join our team in Richmond, BC.

This role is ideal for someone who enjoys travel planning, coordination, problem-solving, and working behind the scenes to ensure every trip runs smoothly from booking to departure.

主要工作內容｜Key Responsibilities

- 負責旅遊團體及相關產品之日常 OP 作業與行程執行
- 協助確認酒店、交通、餐廳、景點門票、導遊及其他旅遊服務
- 與加拿大及海外供應商進行訂位、確認與後續聯繫
- 製作及整理旅遊相關文件，包括行程表、旅客名單、訂房資料、接送資訊及出團文件
- 協助團體出發前作業，確認旅客資料及各項預訂內容
- 追蹤訂單進度、供應商確認狀態及付款相關資訊
- 協助處理行程異動、臨時狀況及旅途中可能發生的問題
- 與業務、門市、導遊及其他內部團隊密切合作，確保行程順利執行
- 協助產品資料維護、價格更新及旅遊產品上架相關行政作業
- 視需要協助客戶旅遊相關問題及售後服務
- 完成主管交辦之其他旅遊營運相關工作

Key responsibilities include:

- Coordinate daily operations for group tours and travel products
- Arrange and confirm hotels, transportation, restaurants,



attractions, tour guides, and other travel services
- Communicate with local and international suppliers regarding bookings, confirmations, and operational details
- Prepare travel documents including itineraries, passenger lists, hotel confirmations, transportation details, and departure documents
- Support pre-departure preparation and verify passenger and booking information
- Track booking status, supplier confirmations, deadlines, and payment-related information
- Handle itinerary changes, last-minute requests, and operational issues when necessary
- Work closely with sales, retail, tour guides, and internal teams to ensure smooth trip execution
- Assist with travel product updates, pricing information, and administrative tasks related to product setup
- Provide travel-related customer support and after-sales assistance when required
- Perform other travel operations duties as assigned

我們希望你具備｜Qualifications

- 大專或以上學歷；旅遊、觀光、飯店管理或相關科系尤佳
- 具旅行社、旅遊業、航空、飯店、訂位或客戶服務相關經驗者優先
- 中文及英文溝通能力良好，能以中文處理日常工作內容
- 熟悉中文輸入及一般電腦文書軟體，如 Microsoft Office / Google Workspace
- 做事細心、有條理，能同時處理多項工作並掌握時程
- 良好的溝通、協調及問題處理能力
- 具責任感、團隊合作精神及服務意識
- 能適應旅遊產業旺季及臨時行程變動
- 對加拿大及國際旅遊產品具有興趣
- 須具備合法於加拿大工作的資格

Qualifications:

- College diploma or university degree; education in Tourism, Hospitality, Business, or a related field is an asset
- Previous experience in a travel agency, tour operator, airline, hotel, reservations, or customer service environment is preferred
- Solid communication skills in both Chinese and English




- Comfortable working with Chinese-language travel materials and communication
- Proficient in Microsoft Office, Google Workspace, and general computer applications
- Strong attention to detail and organizational skills
- Ability to manage multiple bookings, deadlines, and tasks simultaneously
- Strong communication, coordination, and problem-solving abilities
- Responsible, service-oriented, and a strong team player
- Able to adapt to seasonal workloads and last-minute operational changes
- Genuine interest in Canadian and international travel
- Must be legally eligible to work in Canada

加分條件｜Nice to Have

- 曾任旅行社 OP、Tour Coordinator、Reservations Agent 或相關職位
- 熟悉加拿大本地旅遊產品及熱門旅遊目的地
- 具團體旅遊操作或地接經驗
- 可使用粵語或其他語言者亦為加分

Assets:

- Previous experience as a Travel Operations Coordinator, Tour Coordinator, Reservations Agent, or similar role
- Knowledge of Canadian destinations and local tourism products
- Experience handling group tours or destination services
- Cantonese or additional language skills are an asset

我們正在尋找這樣的你｜Who We’re Looking For 旅行社 OP 不只是「訂飯店、訂車」。

我們希望找到一位願意從旅客出發前的每一個細節開始確認，能與不同供應商及團隊合作，並在突發狀況發生時冷靜找出解決方案的夥伴。

如果你喜歡旅遊，也享受把複雜的行程安排整理得井然有序，我們歡迎你加入 Lion Travel Canada。

Travel operations is much more than making reservations.

We are looking for someone who takes ownership of the details behind every journey, communicates effectively with suppliers and team members, and stays calm when plans change.

If you enjoy travel, coordination, and turning complex itineraries into smooth travel experiences, we would love to hear from you.

Join Lion Travel Canada and help us create better journeys for our travellers.

Pay: $3,500.00-$4,500.00 per month

Benefits

- Dental care
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Language training provided
- Life insurance
- Paid time off
- Store discount

Work Location: In person

📌 Travel Operations Coordinator / 旅行社 OP 專員 (Richmond)
🏢 LION TRAVEL
📍 Richmond