Manulife Canada is transforming how operational work is received, processed, routed, completed and measured across servicing functions.

This includes retiring legacy workflow platforms, re-engineering operational processes, modernizing technology architecture, and introducing reusable AI-enabled automation capabilities that improve service, strengthen controls, and create a more scalable operating model.

This position will help lead the transformation program supporting this vision while establishing reusable business and technology capabilities that can be applied across future modernization initiatives.

The AVP, Transformation Delivery, Transition & Readiness will play a pivotal leadership role in one of Manulife Canada's largest operational transformation programs.

The successful candidate will be accountable for integrated program delivery, transition management, operational readiness, release governance, and execution of the legacy workflow system retirement roadmap across multiple transformation waves.

This role sits at the intersection of operations, technology and delivery.

The successful candidate will ensure business capabilities are deployed safely, the organization is prepared to operate through interim states, and transformation outcomes are successfully scaled across the enterprise.
**Position Responsibilities:**
The AVP, Transformation Delivery, Transition & Readiness is accountable for planning, coordinating, governing and executing the transformation roadmap.

The role leads the Program Management Office while also establishing the transition strategies, release governance, readiness practices and operating-model controls required to move the organization from current-state operations to future-state operations.

The role owns delivery execution and operational implementation of the transformation.
**Program and Portfolio Delivery**
Own the integrated transformation roadmap.

Govern program schedules, milestones and delivery commitments.

Manage critical path dependencies and inter-workstream coordination.

Lead program governance forums and executive reporting.

Establish delivery performance measures and escalation mechanisms.

Maintain integrated views of scope, timeline, financials and risks.
**PMO Leadership**
Lead and develop the Program Management Office.

Establish governance processes, standards and controls.

Manage executive reporting, dashboards, status reviews and Steering Committee materials.

Oversee RAID management and dependency tracking.

Coordinate planning across business, technology and delivery workstreams.
**Transition Management**
Develop the enterprise transition strategy for workflow system retirement.

Define interim-state operating models and deployment approaches.

Establish coexistence strategies for legacy and future-state environments.

Coordinate cutover and rollout planning across business units.

Manage hypercare, stabilization and post-deployment support activities.

Ensure operational continuity throughout transformation waves.
**Operational Readiness**
Define operational readiness frameworks and checkpoints.

Establish release-level go-live criteria.

Coordinate readiness assessments across business and technology stakeholders.

Ensure operational support models are established and sustainable.





Govern release approvals and deployment decision processes.
**Integration Readiness & Ecosystem Coordination**
Govern cross-platform dependency management.

Coordinate ecosystem readiness activities across impacted applications.

Track platform onboarding, retirement and transition activities.

Monitor system integration risks impacting rollout schedules.

Partner with Architecture, Engineering and Technology leaders to establish release readiness.

Govern temporary bridge solutions required during transformation waves.
**Workflow System Retirement Execution**
Maintain workflow system retirement execution plan.

Track retirement dependencies and readiness criteria.

Coordinate enterprise-wide retirement planning activities.

Ensure all retirement risks are identified and managed.

Support final platform decommissioning and transition activities.
**Required Qualifications:**
10+ years leading large-scale enterprise transformation programs.

Experience managing multi-year technology and operations transformation initiatives.

Proven track record establishing PMO and governance functions.

Experience executing phased technology migrations and platform retirements.

Strong understanding of operational readiness, deployment management and transition planning.

Experience managing third-party delivery partners and systems integrators.

Financial services, insurance or operations transformation experience preferred.
**Preferred Qualifications:**
Experience with AWD or a comparable workflow platform, such as Pega, Appian, or File

Net, at scale.

Experience establishing reusable automation components or shared engineering services across business units.

Experience delivering transformation in a federally regulated financial institution, including familiarity with OSFI expectations for change and outsourcing.
**When you join our team:**
We'll empower you to learn and grow the career you want.

We'll recognize and support you in a adaptable environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.
#LI-Hybrid
The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.





Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$129,800.00 CAD - $241,200.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a
[email protected]
para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con
[email protected]
para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 AVP, Transformation Delivery, Transition and Readiness (Toronto)
🏢 Manulife
📍 Toronto