Navacord Insurance Services is committed to providing exceptional service and expertise in the insurance industry. Our mission is to be the trusted partner for our clients, ensuring their needs are met with professionalism and integrity.

About the Role

The Commercial Account Manager is responsible for prompt, accurate, and courteous commercial account management. This role is the primary liaison between the client and the insurance company, acting as the advisor and advocate for the client in commercial insurance related matters while remaining in compliance with brokerage guidelines, procedures, and service standards.

Responsibilities

Respond to client inquiries

Respond to insurance company inquiries

Process policy endorsements and review for accuracy when endorsements are made

Manage renewal reports and review for accuracy

Contact client to discuss renewals

Remarket policies when necessary

Identify opportunities to up-sell/cross sell

Provide quotes for clients when necessary

Quote prospects and complete new business applications when necessary

Provide binders/confirmation of coverage when necessary

Provide certificates when necessary

Notify clients of and process cancellations

Assist clients with billing/payment issues

Report claims and assist clients with claims resolutions

Prepare submissions for current business and renewals





Set up finance contracts

Keep current on rates, forms, coverage changes through bulletins, trade publications, and seminars

Back up co-workers during vacations/sick days/lunch breaks

Comply with both regulatory and internal guidelines

Qualifications

RIBO license required

CAIB or equivalent designation required or intention to pursue

Excellent interpersonal, communication, organizational, and problem-solving skills

Ability to work in a fast-paced environment with a high level of accuracy

Professional demeanor and appearance

Proficient in MS Word, Outlook, and BMS

This is for an existing posting

Navacord DOES NOT utilize artificial intelligence in the screening, assessment, or selection of applicants.

Navacord is actively committed to support diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs for this position.

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📌 Commercial Lines Account Manager (Ontario)
🏢 Navacord
📍 Ontario