Dental Treatment Coordinator

Location: BluSky Dental (multiple locations) Employment Type: Full-Time Schedule: Monday-Friday

Compensation

About the Role

We are looking for an experienced, organized, and patient-focused Dental Treatment Coordinator to join our team.

This is an important role within our practice, working directly with the Owner of the Clinic to coordinate comprehensive and complex patient treatment. The successful candidate will serve as a key connection between the Owner, dentists, clinical team, and patients, ensuring treatment plans are clearly communicated, efficiently coordinated, and followed through to completion.

The ideal candidate will have a strong clinical background and the ability to confidently guide patients through complex dental treatment plans. A Level II Dental Assistant certification is a mandatory requirement, along with a firm understanding of general dentistry and, in particular, dental surgery and surgical procedures.

Key Responsibilities

· Work directly with the Owner of the Clinic to coordinate and manage patient treatment plans.

· Collaborate closely with the Owner and clinical team to ensure comprehensive treatment plans are accurately presented and efficiently coordinated.

· Build strong, trusting relationships with patients throughout their treatment journey.

· Review and discuss comprehensive treatment plans with patients.

· Clearly explain recommended procedures, treatment benefits, timelines, and associated costs.

· Discuss complex dental procedures and answer patient questions confidently and accurately.

· Demonstrate a strong understanding of dental surgery, oral surgery procedures, surgical appointments, and associated clinical requirements.

· Coordinate surgical and complex treatment plans from consultation through completion.

· Work closely with dentists, dental assistants, hygienists,



and administrative staff to ensure a seamless patient experience.

· Translate clinical recommendations into clear, understandable information for patients.

· Assist patients in making informed decisions regarding their recommended treatment.

· Discuss dental insurance coverage, treatment estimates, payment options, and financing arrangements.

· Coordinate insurance pre-determinations and supporting documentation as required.

· Follow up with patients who have outstanding or unscheduled treatment.

· Monitor outstanding treatment plans and proactively follow up with patients.

· Coordinate multiple appointments and ensure appropriate time is allocated for complex and surgical procedures.

· Ensure patients are appropriately prepared for upcoming procedures and understand pre- and post-operative requirements.

· Communicate relevant clinical information between the Owner, dentist, patient, and clinical team.

· Maintain accurate and confidential patient records.

· Assist with patient reactivation and treatment follow-up initiatives.

· Provide exceptional customer service throughout the patient's treatment journey.

· Identify opportunities to improve treatment coordination, patient experience, and treatment acceptance.

· Support the Owner and management team with additional projects and responsibilities as required.

Required Qualifications & Experience The following are mandatory requirements:

· Level II Dental Assistant certification.





· Previous experience working as a Level II Dental Assistant in a dental practice.

· Firm understanding of dental surgery and surgical procedures.

· Strong knowledge of dental terminology, procedures, and treatment planning.

· Demonstrated understanding of surgical and complex dental treatment workflows.

· Ability to confidently communicate clinical information to patients.

· Excellent verbal and written communication skills.

· Strong organizational and time-management skills.

· Exceptional attention to detail.

· Ability to manage multiple treatment plans and priorities in a fast-paced workplace.

· Professional, compassionate, and patient-centered approach.

· Ability to work independently while contributing positively to a collaborative team environment.

Preferred Qualifications

· Previous experience as a Dental Treatment Coordinator or in a similar role.

· Experience coordinating oral surgery, implant, restorative, or other complex treatment.

· Experience discussing treatment fees and financial options with patients.

· Knowledge of dental insurance and benefit plans.

· Experience with dental practice management software.

· Experience with treatment acceptance and patient follow-up.

What We Offer

· Direct collaboration with the Owner of the Clinic.

· A key role within a growing dental practice.

· Competitive compensation based on experience.

· Supportive and collaborative team environment.

· Opportunities for professional growth and development.

· Ongoing training and support.

· Positive workplace culture focused on exceptional patient care.

· Benefits upon successful completion of your probationary period

Pay: From $32.00 per hour

Expected hours: 40.0 per week

Work Location: In person

📌 Treatment Coordinator (Ottawa)
🏢 BluSky Dental
📍 Ottawa