Treatment Coordinator/Lead Receptionist

Do you enjoy working with people, staying organized, and taking ownership of multiple responsibilities in a fast-paced environment? Teeth & Beauty is looking for a warm, energetic, and highly detail-oriented Treatment Coordinator/Lead Receptionist to join our team!

We’re looking for someone who can provide an exceptional first impression, create a welcoming patient experience, and confidently oversee the day-to-day operations of our front desk. This is an important leadership role that goes beyond traditional reception responsibilities. The Treatment Coordinator/Lead Receptionist will play a key role in treatment coordination, schedule optimization, patient record auditing, billing accuracy, and identifying opportunities to improve practice efficiency and profitability.

If you are organized, proactive, analytical, and passionate about both exceptional patient care and the success of a dental practice, we’d love to meet you.

Your ResponsibilitiesPatient Experience & Front Desk Leadership

- Greet patients warmly and ensure they feel comfortable, valued, and welcomed.
- Oversee daily front desk operations and ensure a professional, organized, and positive patient experience.
- Answer phones, respond to patient inquiries, and manage front desk communications efficiently.
- Serve as a key point of contact between patients, doctors, hygienists, assistants, and the administrative team.
- Maintain a welcoming, organized, and professional reception environment.
- Help ensure the front desk operates smoothly and efficiently throughout the day.

Treatment Coordination & Patient Follow-Up
- Coordinate patient treatment from initial presentation through scheduling and follow-up.
- Clearly communicate treatment recommendations, appointment requirements, fees, and payment options to patients.
- Support patients in understanding their recommended treatment and assist with scheduling appropriate appointments.
- Follow up with patients regarding outstanding treatment, unscheduled appointments, recalls, and other opportunities for continued care.
- Help improve treatment acceptance and patient retention through effective communication and consistent follow-up.
- Work closely with the clinical team to ensure treatment plans are accurately documented and appropriately scheduled.

Schedule Optimization & Practice Performance
- Take ownership of optimizing the daily and future appointment schedule to maximize provider productivity and patient flow.
- Identify and minimize scheduling gaps, cancellations, and unused clinical time.
- Strategically schedule appointments based on treatment requirements, provider availability, and practice priorities.




- Monitor the schedule to ensure optimal utilization of available clinical time.
- Identify opportunities to improve rebooking, recall, treatment scheduling, and overall schedule efficiency.
- Review schedule performance and proactively make adjustments to support practice productivity and profitability.
- Work with the dental team to ensure the schedule supports both an excellent patient experience and efficient clinical operations.

Patient Record & Billing Auditing
- Regularly audit patient records, treatment plans, appointments, and billing to ensure accuracy and completeness.
- Review completed procedures and services to ensure that everything provided has been properly documented and billed.
- Identify missed billing opportunities, discrepancies, incomplete documentation, and potential revenue leakage.
- Cross-reference patient charts, treatment plans, schedules, and billing to identify services that may have been performed but not appropriately charged.
- Ensure insurance claims are submitted accurately and in a timely manner.
- Monitor outstanding balances and assist with follow-up as required.
- Work proactively to identify administrative or billing processes that can be improved.
- Maintain a strong understanding of how accurate documentation, billing, scheduling, and treatment coordination contribute to the overall financial health of the practice.

Administrative Responsibilities
- Maintain accurate, complete, and well-organized patient records.
- Handle billing, insurance claims, payment processing, and patient account inquiries with accuracy and professionalism.
- Ensure patient information is kept confidential and handled in accordance with applicable privacy requirements.
- Use dental practice management software efficiently for scheduling, patient records, treatment coordination, and billing.
- Work collaboratively with the entire dental team to ensure seamless patient care and practice operations.
- Take initiative in identifying opportunities to improve systems, processes, and the overall patient experience.

What We’re Looking For
- A friendly, outgoing, and confident individual with excellent communication and interpersonal skills.
- Previous experience as a Dental Receptionist, Treatment Coordinator, or in a similar dental administrative role.




- Strong organizational skills and exceptional attention to detail.
- A proactive, analytical mindset with the ability to identify discrepancies, missed opportunities, and areas for improvement.
- Strong understanding of the relationship between scheduling, treatment coordination, billing, and practice profitability.
- Ability to multitask effectively, prioritize responsibilities, and remain calm and professional in a busy environment.
- Excellent communication skills and the ability to confidently discuss treatment, fees, scheduling, and payment options with patients.
- Knowledge of dental terminology, procedures, and treatment workflows is highly beneficial.
- Experience with dental software such as Dentrix or MaxiDent is an asset.
- Strong computer skills and confidence working with patient records, scheduling systems, billing, and financial information.
- Comfortable using standard office equipment, including phones, computers, printers, and payment systems.
- A high level of accountability, initiative, and ownership.
- A dedication to delivering exceptional customer service and creating outstanding patient experiences.
- A team-oriented attitude with the ability to lead by example and contribute to a positive workplace culture.

Why You’ll Love Working With Us
- Join a supportive, professional team that values growth, teamwork, and continuous improvement.
- Enjoy a positive, patient-centered workplace.
- Play a key role in the success and growth of the practice.
- Competitive compensation and benefits.
- Ongoing training and opportunities for professional development.
- Opportunities to develop expertise in treatment coordination, practice operations, scheduling optimization, billing, and dental practice profitability.
- Special perks, including spa services.
- Work alongside a team that values both exceptional patient care and operational excellence.

We can’t wait to welcome someone who shares our passion for outstanding patient care, takes pride in their work, and is motivated to help us build an efficient, successful, and thriving practice! Job Type: Full-time

Benefits

- Dental care
- Flexible schedule
- On-site parking
- Store discount

Education
- Secondary School (preferred)

Experience
- Dental Receptionist, Treatment Coordinator, or similar dental administrative role: 1 year (required)

Work Location: In person Pay: $22.00-$38.00 per hour

Benefits

- Dental care
- Flexible schedule
- In office parking

Experience:
- Dental receptionist: 2 years (required)
- Dental office: 1 year (required)

Language:
- English (required)

Work Location: In person

📌 Treatment Coordinator/Lead Receptionist (Toronto)
🏢 Teeth and Beauty
📍 Toronto