About Guy’s Freightways Ltd.

Guy’s Freightways Ltd. has been proudly serving Central Alberta and beyond for half a century. Based in Red Deer, we are a locally owned and operated trucking company built on reliability, experience, and hard-earned trust. For 50 years, we've moved freight safely and efficiently across Canada and North America—mile after mile, load after load.

Guys Freightways Ltd. is seeking an experienced Dispatcher with strong Canada/U.S. cross-border transportation experience to coordinate and optimize our growing fleet operations. This is a fast-paced role responsible for dispatching and supporting a diverse range of freight, including:

- Dry Van
- Refrigerated (Reefer)
- Flat Deck
- Step Deck
- Over-Dimensional (OD) Loads
- General Freight
- Cross-Border Shipments
- Specialized Equipment Moves

As the primary link between drivers, customers, brokers, and internal departments, you will play a critical role in moving freight safely, efficiently, compliantly, and profitably while delivering exceptional customer service.

What You'll Do

Dispatch & Freight Coordination

- Plan, assign, and monitor freight movements throughout Canada and the United States.
- Dispatch drivers and equipment while ensuring compliance with Hours of Service (HOS) regulations.
- Match loads with appropriate equipment, permits, driver qualifications, and route requirements.
- Coordinate dry van, reefer, flat deck, step deck, oversize/over-dimensional, and specialized freight movements.
- Arrange permits, routing, escorts, and regulatory requirements for oversized loads.
- Maximize equipment utilization while minimizing empty miles and downtime.
- Proactively plan future load opportunities and driver repositioning.

Driver Communication & Support

- Serve as the primary point of contact for drivers during your shift.
- Provide dispatch instructions, route information, customer requirements, and delivery expectations.
- Respond to operational issues, delays, weather impacts, border crossings, breakdowns, and customer concerns in real time.
- Assist drivers in maintaining compliance with company policies, safety requirements, and transportation regulations.
- Support a positive driver’s experience through effective communication and problem solving.

Cross-Border Operations

- Coordinate Canada/U.S. freight movements and border crossings.
- Ensure all customs, permits, and shipping documentation is accurate and complete.
- Work closely with customers, customs brokers, and carriers to keep cross-border operations running smoothly.
- Maintain knowledge of U.S. permit requirements,



state-specific regulations, and route restrictions.
- Monitor border delays and adjust scheduling and customer updates accordingly.

Customer & Broker Relations

- Communicate professionally with customers, brokers, and third-party carriers.
- Provide load status updates, ETA notifications, and service recovery plans when required.
- Secure freight through load boards and broker networks when necessary.
- Develop strong working relationships with customers and freight partners.

Fleet Monitoring & Operational Excellence

- Monitor freight movements using GPS, ELD, and Transportation Management Systems (TMS).
- Track load progress, delays, detention, layovers, and service issues.
- Update dispatch systems with accurate information and load status changes.
- Identify and resolve operational challenges before they become service failures.

Documentation & Compliance

- Ensure accurate completion and collection of:
- Bills of Lading (BOLs)
- Proofs of Delivery (PODs)
- Customs documents
- Permit documentation
- Driver logs and trip records
- Verify paperwork is submitted promptly to support billing and customer invoicing.
- Maintain accurate records to meet regulatory and company compliance requirements.

Safety & HSE Leadership

- Promote a strong safety-first culture in every dispatch decision.
- Ensure realistic scheduling that prioritizes safe operations and legal compliance.
- Support incident reporting, investigations, corrective actions, and continuous improvement initiatives.
- Immediately escalate incidents, hazards, and regulatory concerns.
- Work closely with the Safety Department to achieve company HSE objectives.

What We're Looking For

Required Qualifications

- Minimum 3 years of transportation dispatch experience.
- Mandatory Canada/U.S. cross-border dispatch experience.
- Experience dispatching multiple freight types, including dry van, reefer, flat deck, and specialized freight.
- Strong understanding of:
- Hours of Service (HOS)
- ELD systems
- Transportation regulations
- Border crossing requirements
- Permit and routing requirements
- Experience coordinating oversized and over-dimensional loads is considered a strong asset.
- Proficient with dispatch software,



TMS platforms, GPS tracking systems, and Microsoft Office.
- Strong organizational and multitasking skills.
- Excellent communication and customer service abilities.
- Ability to make sound decisions in a fast-paced environment.
- Strong problem-solving and conflict-resolution skills.

Preferred Experience

- Experience with ISAAC, McLeod, Axon, Trimble, or similar dispatch platforms.
- Knowledge of provincial, state, and federal transportation regulations.
- Experience working with load boards and freight brokers.
- Experience with oversize load permitting and route planning.

Working Conditions

- Primarily Monday to Friday, 8:00 AM to 4:30 PM.
- Occasional evening, weekend, and holiday coverage as operationally required.
- Participation in an after-hours/on-call rotation may be required.
- Overtime opportunities available based on operational demands.
- High-energy, fast-paced transportation environment.

Compensation & Benefits

- Competitive salary based on experience.
- Extended Health Benefits.
- Dental Coverage.
- Life & Disability Insurance.
- Employee Assistance Program (EAP).
- Casual dress workplace.
- Professional growth opportunities within a growing transportation company.

Why Join Guys Freightways? At Guys Freightways, dispatch is more than assigning trucks. You are the operational leader who keeps drivers safe, customers informed, and freight moving across North America. If you thrive under pressure, enjoy solving complex logistical challenges, and have solid cross-border dispatch experience, we'd like to hear from you.

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Ability to commute/relocate:
- Red Deer County, AB T4S 2K5: reliably commute or plan to relocate before starting work (preferred)

Application question(s):
- Are you located around the Red Deer area?

Experience:
- Cross border : 3 years (required)
- Permitting: 2 years (required)

Work Location: In person Expected hours: 40.0 – 50.0 per week

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Life insurance
- In office parking
- Paid time off

Ability to commute/relocate:
- Red Deer County, AB T4S 2K5: reliably commute or plan to relocate before starting work (required)

Application question(s):
- Are you local to the Red Deer area

Experience:
- cross-border : 3 years (preferred)

Work Location: In person

📌 Trucking Dispatch - Cross Border (Red Deer County)
🏢 Guys Freightways
📍 Red Deer County