12 month hybrid contract job in Mississauga, Ontario

Responsibilities

- Lead research, ideation, and design of digital interfaces for business customers
- Responsible for collaborating with stakeholders to combine multiple sources, including business requirements, customer needs, user research, and technology constraints into the design decisions.
- Ability to transform tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
- Ability to execute visual, information, interaction, and service design elements of the initiative that meets business and customer needs and delights customers
- Support the creation of wireframes, usage scenarios, prototypes, usability testing and other UX/CX deliverables
- Collaborate and work with the visual designers to apply the clients brand visual identity to final work.
- Clearly communicate design recommendations to stakeholders.
- Ensure consistency of experience across multiple areas and products.
- Participate and input from a CX perspective to solve day-to-day usability issues that come up
- Ensure successful delivery of multiple projects by managing design deliverables and timelines

What are the top skills sets and qualifications

- Minimum 3 years of experience as a customer experience specialist, or a similar customer support role.




- Bachelor’s degree in Graphic Design, User-Centered Design/Human-Computer Interaction, marketing or the equivalent combination of education, training, and experience
- Solid capabilities in user-centered design practices with complex requirements
- Extensive experience in gathering and interpreting customer experience information
- Solid knowledge of online customer engagement platforms and channels.
- Robust analytical skills
- Excellent communication and presentation skills
- Demonstrated ability to work collaboratively with various team members and stakeholders

ACCESSIBILITY We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email your recruiter directly or [email protected] to make arrangements.

If you have questions regarding accessible employment at Ateko please email our Human Resources team at [email protected]

Ateko

Derek Weber [email protected]

📌 User Experience Designer (hybrid job in Mississauga, Ontario)
🏢 Ateko, backed by Bell Canada
📍 Mississauga