Client: Ministry of Public and Business Service Delivery and Procurement - RQ11538

We are seeking a Senior UX Designer with strong experience in UX/UI design, user research, interaction design, wireframing, prototyping, usability testing, and designing digital experiences for web and mobile applications. The successful candidate will work closely with business stakeholders, developers, QA specialists, and cross-functional teams to create effective, user-friendly, accessible, and visually appealing digital experiences.

Role Snapshot

Job Title: RQ11538 – UX Designer – Senior

Client: Ministry of Public and Business Service Delivery and Procurement

Work Location: Toronto, Ontario, Canada

Work Arrangement: Onsite – 5 Days per Week

Estimated Start Date: September 21, 2026

Estimated End Date: October 1, 2027

Business Days: 283.00

Extension: Probable after the initial mandate

Hours: 7.25 hours per day

Security Level: No Clearance Required

Must Have

Relevant experience creating GUI designs based on user interaction and performance.

Experience as a UX Designer, Interactive Designer, UI Designer, or similar role, designing for web and mobile applications.

Ability to define and lead UX projects and design workshops and alignment sessions with stakeholders and business users.

Experience with Figma, Canva, and similar tools.

Demonstrated effectiveness in working closely with cross-functional teams, including developers, QA specialists, and business stakeholders, to achieve common project goals.

Nice Have

Prior OPS/Public Sector experience.

Experience with Ontario Service Design.

Experience with UI/UX, including:

Wireframing

Surveys

Questionnaires

Consultation

Research

Description
Responsibilities

Create effective, user-friendly, and visually appealing interfaces.

Design the overall functionality of the product in order to ensure a great user experience, and iterate upon it in accordance with user-testing.

Design user interfaces for various projects such as digital displays, publications, media, and other creative materials as required.

Take a user-centered design approach and rapidly test and iterate the designs.

Conceive and conduct user research, interviews, and surveys, and translate them into:

Sitemaps

User flows

Customer journey maps

Wireframes

Mock-ups





Prototypes

General Skills

Relevant experience creating GUI designs based on user interaction and performance.

Experience as a UX Designer, Interactive Designer, UI Designer, or similar role, designing for web and mobile applications.

Proficiency with design and prototyping tools.

Thorough understanding of the limitations and appropriate use of web development technologies.

Experience in designing online programs with emphasis in the emotional aspects of human experience.

Experience conceiving and conducting user research, interviews, and surveys, and translating them into sitemaps, user flows, user journey maps, wireframes, mock-ups, and prototypes that lead to intuitive user experiences.

Experience designing the overall functionality of the product, and in order to ensure a great user experience, iterating upon it in accordance with user-testing.

Experience designing and delivering wireframes, user stories, user flows, user journeys, mock-ups, and prototypes optimized for a wide range of devices and interfaces.

Experience facilitating the client's product vision by researching, conceiving, sketching, prototyping, and user-testing experiences for digital products and optimized for a wide range of devices and interfaces.

Experience identifying design problems and devising elegant solutions.

Experience making strategic design and user-experience decisions related to core and new functions and features.

Experience gathering user feedback to configure existing interfaces.

A team player with a track record for meeting deadlines, managing competing priorities, and client relationship management experience.

Experience And Skill Set Requirements
General Skills – 55%

Managing end-to-end user research from recruiting to synthesis.

Proficiency with design and prototyping tools.

Thorough understanding of the limitations and appropriate use of web development technologies.





Experience in designing online programs with emphasis in the emotional aspects of human experience.

Experience conceiving and conducting user research, interviews, and surveys, and translating them into sitemaps, user flows, user journey maps, wireframes, mockups, and prototypes that lead to intuitive user experiences.

Experience designing the overall functionality of the product, and in order to ensure a outstanding user experience, iterating upon it in accordance with user-testing.

Experience designing and delivering wireframes, user stories, user flows, user journeys, mockups, and prototypes optimized for a wide range of devices and interfaces.

Experience facilitating the client’s product vision by researching, conceiving, sketching, prototyping, and user-testing experiences for digital products and optimized for a wide range of devices and interfaces.

Experience identifying design problems and devising elegant solutions.Experience making strategic design and user-experience decisions related to core and new functions and features.

Experience gathering user feedback to configure existing interfaces.

A team player with a track record for meeting deadlines, managing competing priorities, and client relationship management experience.

Communications Skills – 30%

Demonstrated ability to prepare clear, concise, and comprehensive documentation, including reports, reviews, and assessments.

Skilled in conveying design concepts and development processes in a clear, understandable manner to diverse stakeholders.

Demonstrated effectiveness in working closely with cross-functional teams, including developers, QA specialists, and business stakeholders, to achieve common project goals.

Demonstrated experience within a collaborative team working at different levels.

Desirable Skills – 10%

Knowledge of accessibility testing.

Ability to work with Ontario Design System.

Knowledge of Digital Service Standard.

Experience with complex design challenges, especially in dealing with legacy systems and nuanced stakeholder/approval relationships.

Proficient in designing with accessibility in mind and meeting WCAG 2.1 AA requirements.

Prior Public Service/OPS Experience – 5%

Prior Public Service/OPS experience.

Note

5 Days Onsite

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📌 – UX Designer – Senior (Ontario)
🏢 S M Software Solutions
📍 Ontario