Drive exceptional customer service as a Customer Support Manager with the Ontario Trillium Foundation. Oversee the Support Centre team, streamline granting processes, and ensure superior service delivery.

In this full time, permanent role, you'll report directly to the Director of Granting Operations. Your expertise in customer support and management will significantly impact how OTF delivers its granting programs. Responsibilities include effectively leading a high-performing team, analyzing support metrics, and implementing strategies for optimal service.

Key Responsibilities:
• Lead customer service delivery across granting processes
• Monitor and analyze Support Centre metrics daily
• Guide policy interpretation for escalated inquiries




• Develop customer service strategies and support webinars
• Provide strategic advice on trends in customer support

Requirements:
• Post-secondary degree in a relevant discipline
• 5-7 years of supervisory experience in customer service
• Familiarity with CRM systems
• Experience managing remote teams
• Bilingualism in English/French preferred

Enhance customer service efficiency while fostering teamwork and excellence at the Ontario Trillium Foundation.
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📌 Customer Support Manager at Ontario Trillium Foundation
🏢 Ontario Trillium Foundation
📍 Ontario