DedCool ships across DTC, wholesale, and retail channels through a network of 3PL and carrier partners. This role owns the day-to-day execution of that logistics network — keeping shipments moving, catching issues before they become retailer chargebacks, and giving Operations leadership clear visibility into freight cost and service performance.

About DedCool
DedCool is a genderless fragrance house on a mission to build a recent olfactive system. We are redefining what functional fragrance means, extending scent beyond the bottle into laundry detergent, car fresheners, lip balm, and beyond. Our products are clean, sustainable, and designed for everyone. We don’t believe in gender rules, we believe in personal expression, and we’re building a brand and a world that reflects that. Our retail partnerships are where the DedCool world meets the customer in real life. From our largest, most strategic doors to the specialty accounts that define the brand’s edge, how we show up on shelf shapes how the brand is understood. We are looking for someone who can carry that responsibility with both commercial rigor and genuine love of the category.

Description
The Role

DedCool ships across DTC, wholesale, and retail channels through a network of 3PL and carrier partners. This role owns the day-to-day execution of that logistics network — keeping shipments moving, catching issues before they become retailer chargebacks, and giving Operations leadership clear visibility into freight cost and service performance.

You’ll be the primary point of contact for our 3PL (Stord) and freight carrier partners on execution issues, and the person who turns scattered shipment problems into a tracked, resolved, and visible process.

Responsibilities and Duties

Own inbound freight scheduling end to end — hold domestic and international component suppliers and CMs to their committed ship dates, coordinate with Mainfreight and other freight forwarders to schedule pickup and delivery to the correct CM, then schedule finished goods from the CM to Stord and process the internal shipment in Fulfil per the production workflow





Own receipt monitoring and accuracy — track every delivery against Stord’s 48-hour receiving window, confirm receipts flow into Fulfil error-free daily, and flag shorts, overages, and late receipts same-day, covering both internal shipments from MOs and supplier shipments from POs

Run the weekly supplier ship-date cadence and keep the Master Tracker current — confirm committed ship dates across all open component and finished-goods POs, maintain requested ship / actual ship / at-Stord / received dates, and elevate slipping dates before they move a receipt week

Manage international shipments and customs documentation — commercial invoices, HTS classification, incoterms, duty and tariff exposure, and broker/forwarder coordination on inbound ocean and air freight

Resolve receipt and inventory discrepancies to close — reconcile Stord and CM receiving reports against Fulfil, drive shorts, overages, and damage to resolution with the partner, and correct positions in Fulfil with a proper audit trail

Audit freight invoices — check Mainfreight, Unishippers, and forwarder invoices against quoted rates and accessorials, dispute variances, and track landed freight cost by shipment in the Master Tracker

Own outbound shipment tracking and exception handling with the 3PL network (Stord and other partners)

Manage carrier relationships; flag rate creep or service failures, and identify cost‑saving opportunities with carrier account managers — volume discounting, freight consolidation, optimized freight method selection, and alternative carrier bidding

Monitor logistics KPIs — OTIF, freight cost per unit, order accuracy, and damage/claims rate — and elevate root causes to the Director of Operations





Coordinate chargeback disputes and retailer compliance issues with 3PLs and carriers — working issues through to resolution via the 3PL’s support channels (Slack, email, ticketing)

Maintain and triage the team’s open issues tracker for 3PL/carrier service problems, keeping status visible across the team

Support inventory accuracy through periodic cycle count reconciliation between Stord and Fulfil

Qualifications and Skills

3+ years of experience in logistics, supply chain, or 3PL/carrier operations, ideally in CPG or DTC/wholesale consumer goods

Experience working directly with a 3PL (e.g., Stord or similar) and freight carriers

Comfortable owning KPI tracking (OTIF, freight cost per unit, order accuracy, damage/claims rate) and translating data into action

Experience with retailer compliance and chargeback processes — Amazon, Sephora, and International Wholesale — is a strong plus

A strong communicator who can manage multiple vendor relationships and escalations at once

Highly disciplined with organization and tracking — comfortable owning a detailed issues tracker and keeping it accurate day to day

Proficiency with spreadsheets and reporting tools; WMS or ERP system experience a plus

Benefits and Perks

This is a full-time role with an anticipated compensation range of $80,000 – $95,000 base, depending on experience

Medical, Vision, and Dental Coverage and 401K

Monthly Fitness Reimbursement

DedCool is proud to be an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

DedCool believes in the power of building a diverse and culturally inclusive team. We seek candidates from all backgrounds to join our teams. We’re driven to build a workplace based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of DedCool.

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📌 Senior Logistics Associate (Ontario)
🏢 DedCool
📍 Ontario