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Voice Call Analyst

RL-2026-002 ?
- Cochin 4–5 Years Full Time

About The Role

We are looking for a detail-oriented Voice Call Analyst to join our human-in-the-lead governance team. You will analyse AI-generated voice call interactions against defined evaluation criteria, assess quality and compliance, and provide structured summaries that drive continuous improvement.

Key Responsibilities

- Listen to and analyse AI voice call recordings against defined evaluation criteria
- Assess calls for compliance, tone, accuracy, and contextual appropriateness
- Provide structured written summaries and quality scores for each evaluated call
- Identify patterns, recurring issues, and areas for AI model improvement
- Flag non-compliant or high-risk interactions for escalation
- Contribute to feedback loops that improve AI voice system performance





Required Skills

- 4–5 years of experience in a BPO, call centre, or voice quality assurance role
- Excellent English communication skills — both written and verbal
- Solid analytical and critical thinking skills
- Ability to evaluate tone, intent, and compliance in voice interactions
- High attention to detail and ability to work with structured evaluation frameworks

Job ID RL-2026-002 Location Cochin, India

Employment Type Full Time

Experience 4–5 Years

Department Quality &

- Governance

Compensation Not Disclosed

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📌 Voice Call Analyst (Cochin)
🏢 RevaLabs
📍 Cochin