Lead a dynamic team in operational excellence at BMO as the Manager of Operations Support. Guarantee exceptional service delivery in Private Banking through effective leadership and strategic coordination.

In this pivotal role, you will oversee a Support Qualified team dedicated to providing high-quality operational assistance to Private Banking clients. With 5 to 7 years of relevant experience in banking or financial services, you will empower teams by addressing skill gaps, promoting inclusion, and enhancing knowledge sharing.

Additionally, you’ll manage complex escalations, ensuring practices align with Bank policies and regulatory standards.

Key Responsibilities:

- Lead daily operations and support team performance
- Identify and resolve workflow gaps and capacity concerns




- Ensure adherence to Bank policies and operational quality
- Act as escalation point for complex client issues
- Develop training programs for staff onboarding and development

Requirements:

- 5 to 7 years in banking or financial services
- Proven leadership and coaching experience
- Strong operational risk management skills
- Ability to manage competing priorities effectively
- Experience in regulatory compliance and change management

Elevate operational performance and client engagement by applying your leadership and management skills at BMO.

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📌 Operations Support Manager at BMO (Toronto)
🏢 BMO U.S.
📍 Toronto