Job Summary: Provide case management, focusing on participant engagement and safety, while meeting administrative, reporting and data requirements, and fostering community partner relations, under the direction of the Warming Centre Supervisor. The Warming Centre Housing Navigator is responsible for the service delivery of the day to day operations of the Warming Centre. This is a seasonal position with daytime hours.

Accountability: Able to affirm The Lighthouse's vision, mission, and beliefs and demonstrate commitment to its values of trust, compassion, leadership, safety, and faith, including sensitivity to issues related to poverty, homelessness, mental illness, addictions, and developmental disabilities, and a commitment to a discrimination-free environment.

Responsibilities:

Case Management

- Practice strong cohesive diversion techniques on an ongoing basis.
- Coordinate access to the warming centre as required.
- Use case management as a tool to support participants in identifying their unique housing barriers, set goals to achieve, change and secure housing in conjunction with Community Partner teams.
- Support the Warming Centre Supervisor to encourage shelter participants in reaching housing and related goals and ensure accountability to housing expectations in order to maintain emergency shelter use.

Participant Engagement and Safety

- Maintain an emotionally, mentally and physically safe environment for the participants.
- Assist participants in building positive relationships that are healthy and supportive, while presenting oneself in a professional manner.
- Establish and maintain skilled boundaries with participants.
- Safely resolve crisis situations and respond nonjudgmentally to participants.




- Keep all areas clean and safe from potential hazards.

Administrative, Reporting and Data Requirements

- Input required data as needed.
- Complete accurate, professional, factual and non-judgmental incident reports, participant records and case management notes.
- Perform assessments using the Prioritization Custom Table in HIFIS to further assess needs and appropriate program advocacy.
- Provide administrative support phone and email as needed.
- Take part in internal department collaboration.
- Report potential hazards to supervisors and resolve safety issues immediately if possible.

Community Partners Relations

- Maintain existing community partnerships that support housing and other areas to meet the needs of the participants.
- Assist participants to connect to appropriate community resources for aftercare to maintain housing and act as an entry point for reengaging aftercare supports as needed.
- Help make appointments with community partners, such as the Clinic.

Cleaning and Maintenance

- Assists with meal service and clean up as required.
- Clean all common areas each shift and as needed including sweeping and mopping.
- Clean and sanitize all high touch surfaces each shift and as needed.
- Clean staff bathrooms each shift and as needed.
- Ensure donations are put in the appropriate spaces as required.
- Put out garbage, recycling and green waste as required.




- Record and report any maintenance issues promptly.

Perform other duties as assigned.

Qualifications:

- Social Service Worker Program, or equivalent preferred.
- 2 years experience in related fields, including any post-secondary co-op placements or internships.
- High standard of integrity, judgement and ability to maintain confidentiality.
- Highly organized, analytical, thorough and detail-oriented.
- Experience in database use.
- Ability to multi-task and manage several projects at once.
- Effective communications skills, both written and verbal.
- Solid computer and internet skills.
- Professional or personal experience with those experiencing homelessness.
- Excellent customer service, problem-solving and decision-making skills.
- Flexible and adaptable with the ability to work independently and as part of a team.
- Proven experience to work independently and as part of a team.
- Willing to adhere to the vision and mission of The Lighthouse.
- Clean criminal record check, including vulnerable sector screening.
- Valid Ontario driver’s license, liability insurance and access to a reliable vehicle.

This is a unionized position. A cover letter or letter of interest along with your resume is preferred. Only those selected will be contacted.

Thank you for your interest in joining the organization.

Artificial intelligence (AI) may be used to screen, assess, or select applicants for this position by analyzing application materials and generating recommendations to support human decision-making.

Job Types: Full-time, Fixed term contract

Pay: From $22.59 per hour

Benefits

- Casual dress
- On-site parking

Work Location: In person

📌 Warming Centre Housing Navigator (Orillia)
🏢 The Lighthouse Soup Kitchen and Shelter
📍 Orillia