Enhance your IT career as a Weekend Service Desk Analyst with Yardstick Technologies. Embrace the opportunity to provide first-level support, troubleshoot incidents, and engage directly with clients for effective problem resolution. As a key member of the Service Team, you will work Saturdays and Sundays from home, and on-site in Edmonton Monday and Tuesday. This position requires 2 years of PC support experience and strong customer service skills.

Your role encompasses managing ticket queues, troubleshooting various devices, and resolving user requests for optimal service delivery. Key Responsibilities:

- Provide 1st level IT support to customers remotely and onsite
- Maintain desktops, peripherals, and network hardware




- Prioritize and manage end-user incidents and service requests
- Log all incidents and requests; escalate issues as necessary
- Participate in on-call work schedule outside normal hours Requirements:
- 2 years of PC hardware/software support experience
- 1 year in networking, servers, or telecom support
- Solid communication and team collaboration skills
- A+ and ITIL certifications preferred
- Ability to lift heavy IT equipment up to 50 lbs. Bring your expertise in IT support and customer service to Yardstick Technologies and make a significant impact.

📌 Weekend Service Desk Analyst at Yardstick Technologies (Edmonton)
🏢 YARDSTICK TECHNOLOGIES
📍 Edmonton