Scott Mission was founded in 1941 by Rev. Morris and Mrs. Annie Zeidman as a non-denominational Christian organization. Each year, it offers practical, emotional, and spiritual support to thousands of people who are experiencing poverty and homelessness in the City of Toronto. The Mission is a community that continually seeks to be:

- Centered in and dependent on Jesus Christ
- Gracious, generous, and collaborative in our relationships
- Servant hearted, innovative, and professional in our work
- Rooted in God’s rescuing work in history

Scott Mission’s vision prayer captures the heart of its goal: Poverty in full retreat, flourishing for all, in Toronto and beyond.

The Mission is currently implementing a transformational, five-year strategic plan with the following objectives: Increasing capacity and enhancing basic needs services, deepening clients’ transformational impact, multiplying partnerships, and offering spiritual leadership to Canadians.

Job Title: Welcome Centre Relief Worker

Department: Welcome Centre

Status: Full-Time, 6-Month Contract (37.5 hours/week)

Primary Work Location: 502 Spadina Avenue or 1550 O'Connor Drive

Reports To: Manager, Intake Advocacy Welcome Centre

Job Purpose The Welcome Centre Relief Worker provides frontline support to individuals and families accessing services through Scott Mission's Welcome Centre. As one of the first points of contact for guests, the Relief Worker helps create a welcoming, compassionate, and supportive environment while assisting with client intake, referrals, food insecurity services, community supports, and day-to-day Welcome Centre operations.

Working closely with Welcome Centre staff, community partners, volunteers, and other Scott Mission departments, the Relief Worker supports guests in accessing available programs and services while helping ensure the effective and efficient delivery of care to those experiencing poverty, food insecurity, housing instability, and other life challenges.

Responsibilities

Guest Services & Intake Support

· Serve as a welcoming and professional first point of contact for guests accessing Welcome Centre services.

· Provide information regarding Scott Mission programs, services, eligibility requirements, and community resources.

· Assist with participant intake, registration, assessments, and documentation.





· Support guests in navigating available services and accessing appropriate referrals.

· Maintain accurate and confidential participant records using client management systems.

Advocacy & Referral Support

· Respond to inquiries in person, by phone, and by email in a timely and professional manner.

· Assist guests in accessing housing, food security, mental health, employment, settlement, and other community supports.

· Coordinate and process internal and external referrals as required.

· Build positive relationships with community service providers and partner organizations.

Program & Operational Support

· Assist with the distribution of food, clothing, hygiene products, and other essential resources.

· Support food security programs, special events, and community outreach initiatives.

· Receive, organize, and distribute donations as required.

· Maintain clean, organized, and welcoming program spaces.

· Assist with administrative duties, inventory management, and operational tasks that support Welcome Centre programming.

Guest Engagement & Ministry

· Develop positive and supportive relationships with guests and program participants.

· Promote an environment of dignity, respect, inclusion, and Christian hospitality.

· Participate in and support Bible studies, chapels, prayer opportunities, and other ministry activities as appropriate.

· Encourage guests in their personal, social, and spiritual development.

Crisis Intervention & Safety

· Respond appropriately to challenging situations, conflicts, and crisis situations.

· Utilize de-escalation techniques and follow established safety procedures.

· Report incidents and maintain accurate documentation as required.

· Support a safe environment for guests, volunteers, and staff.

Collaboration & Team Support

· Work collaboratively with Welcome Centre staff, ministry teams, Operations, volunteers, and community partners.





· Participate in team meetings, training sessions, and organizational initiatives.

· Support the successful delivery of programs and services across Welcome Centre locations as needed.

· Perform other duties and responsibilities as reasonably assigned by the Manager of the Welcome Centre or designated leadership.

Other Duties

This is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Duties and responsibilities may be modified from time to time to meet the ongoing needs of Scott Mission.

Qualifications

· Diploma or degree in Social Services, Community Services, Ministry, Social Work, Human Services, or a related field preferred.

· Minimum one to two years of experience in Christian ministry, social services, community outreach, shelter services, or a related setting.

· Demonstrated understanding of issues related to poverty, homelessness, food insecurity, housing, addictions, mental health, and settlement services.

· Strong interpersonal, communication, and conflict-resolution skills.

· Experience working with individuals from diverse cultural, social, and economic backgrounds.

· Proficiency with Microsoft 365 applications, including Outlook, Excel, Word, Teams, and client management systems.

· Ability to maintain confidentiality and exercise sound professional judgment.

· Ability to work effectively in a fast-paced frontline environment.

· Ability to safely lift and carry up to 40 pounds.

· Valid Ontario Driver's License is considered an asset.

A combination of education and experience that demonstrates the ability to perform the responsibilities of this position may be considered in lieu of stated education and experience requirements. Interested applicants are invited to send a resume with cover letter to: [email protected]

The Scott Mission welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Employment is conditional to results of Police Reference Check and satisfactory reference.

Pay: Up to $49,000.00 per year

Work Location: In person

📌 Welcome Centre Relief Worker (Toronto)
🏢 Scott Mission
📍 Toronto