Drive transformative customer experiences with GSK as a Manager in Medical Affairs. Lead initiatives that enhance HCP engagement and optimize scientific information access in a hybrid role.
This position plays a vital role within the Medical Customer Experience team at GSK. You will collaborate closely with asset teams to advance customer-centric strategies that support healthcare professionals. Your integration of creative CX tactics is essential to improving organizational efficiency and enhancing patient care across Canada.
Key Responsibilities:
- Build and promote customer-centric capabilities within Medical - Develop meaningful HCP engagement plans aligned with asset strategies - Translate strategies into actionable CX journeys for healthcare professionals - Contribute to the creation of enterprise-level CX initiatives - Optimize scientific content for better patient and HCP engagement
Requirements: - Minimum 2 years in Medical Affairs or CX in regulated sectors - Degree in relevant fields such as health care or business management - Knowledge of CX principles and digital platforms in pharmaceuticals - Complex project management experience with strong problem-solving skills - Understanding of agile methodologies for effective collaboration
Shape impactful healthcare experiences while enhancing your influence in the industry at GSK.#J-18808-Ljbffr