Become the key contact for customers at Direct Plus Food Group in Calgary. This full-time role involves managing orders, ensuring customer satisfaction, and collaborating with teams for seamless service.
Direct Plus Food Group seeks a Customer Service Representative to provide outstanding service. You will manage order processing, address customer inquiries, and ensure accurate delivery schedules. Your role requires working closely with sales, procurement, and shipping teams to guarantee timely order fulfillment.
Key Responsibilities:
• Serve as the primary communication point for customers
• Respond promptly to inquiries and concerns
• Accurately enter and monitor order details
• Process credit notes and invoices efficiently
• Collaborate to resolve order discrepancies
Requirements:
• High School Diploma required
• 1-2 years of customer service experience preferred
• Background in food and beverage industry is an asset
• Proficient in MS Office and Sage X3
• Solid communication skills in English
You’ll be integral to offering exceptional service and maintaining operational efficiency at Direct Plus Food Group.
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📌 Customer Service Role in Calgary
🏢 Direct Plus Food Group
📍 Calgary