Lead a dynamic team in technical support at Boldr, ensuring exceptional client experiences while managing day-to-day operations. Your coaching and problem-solving skills will drive team performance and client satisfaction.
As the Technical Support Team Leader, you are pivotal in guiding your team towards success. With an emphasis on performance management, you will provide feedback through regular coaching and conduct QA audits. This role requires a mix of operational excellence and empathy to foster a positive work culture and meet KPIs.
Key Responsibilities:
• Monitor team performance and conduct regular coaching
• Coordinate training sessions based on team needs
• Oversee daily operations and manage attendance




• Serve as an escalation point for complex client issues
• Analyze performance metrics for improvement insights
Requirements:
• Bachelor's degree in computer science or related field
• Three years in a supervisory role in technical support
• Familiarity with Intercom and performance metrics
• Solid leadership and communication skills
• Experience with troubleshooting and diagnostic procedures
Apply your leadership and technical expertise to elevate Boldr's technical support team.
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📌 Technical Support Team Leader at Boldr (Toronto)
🏢 Boldr
📍 Toronto