Enhance your communication skills as a Resolutions Specialist at KSI Law, focusing on empathetic engagement with clients in Canada. This role involves handling collection calls and providing account clarification.
As part of Kreditor Services, you will manage inbound and outbound communication on lower-value accounts, ensuring compliance and excellence. Ideal for entry-level candidates, this position requires strong verbal communication and basic computer skills, alongside a commitment to achieving operational targets and supporting the legal recovery process.
Key Responsibilities:
• Handle calls for low-balance accounts and document interactions
• Provide account clarification and payment solutions




• Offer versatile payment plans to clients within scope
• Support daily team performance and compliance protocols
• Escalate complex accounts as needed
Requirements:
• 1+ year experience in customer-facing roles
• Strong verbal and interpersonal communication skills
• Proficiency in Microsoft Outlook and Excel
• Fluent in English, both written and spoken
• Availability for rotating shifts, including Saturdays
Take the next step in your career and apply your customer service expertise to support KSI Law's mission.
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📌 KSI Law Resolutions Specialist Opportunity (Markham)
🏢 KSI Law
📍 Markham