Who Are We? National Credit Recovery Inc (NCRi) is a digitally powered, human-delivered Global Customer Experience Management organization with multiple locations in Canada and abroad. We provide a wide range of business solutions to help businesses thrive. We are a sought-after solutions partner for flawless AR, Omni-Channel CX, Digital Transformation, and Smart Software solutions.
Our mission is to deliver elevated customer experiences to our clients, leveraging deep operational knowledge and process expertise, a solid and versatile technology stack, and a diverse geographic footprint. We focus on engaging early with our clients and leverage a consultative approach to deeply understand our clients’ brands and design customized solutions to complex customer challenges.
Why Choose NCRi
- Competitive base salary with uncapped performance-based commissions
- Comprehensive insurance coverage, incentives, and paid training
- Extraordinary referral bonus program
- Engaging perks including holiday events, gastronomic days, gifts, prizes, themed events & more
- Continuous opportunities for internal and global growth
- Monthly coaching and ongoing learning & development support
- Philanthropic initiatives and year-round employee engagement
Core Responsibilities
As a Senior Collections Officer, you will be responsible for communicating with clients regarding outstanding balances and working toward timely payment resolutions. Key responsibilities include:
- Contact past-due customers via phone, email, or written communication to discuss outstanding balances and negotiate payment arrangements
- Build professional relationships with clients while educating them on payment solutions and best practices
- Maintain a high level of professionalism and customer service during all interactions
- Accurately update customer accounts and document call activities and payment agreements
- Handle objections and difficult conversations while adhering to regulatory standards and company policies
- Work closely with internal teams to resolve account issues and support collections processes
- Meet individual collection targets and contribute to overall department performance and company goals
Requirements
- 2+ year of third-party collections experience
- 1+ year of call center experience
- Must have the hands on experience on DRS (Delinquency Recovery System)
- Excellent verbal and written communication skills in English and bilingual
- Strong basic math skills and attention to detail
- Ability to pass a background check
- Strong organizational and time management skills
- Proficiency in Microsoft Excel and Outlook
- Ability to work in a fast-paced, target-driven environment
- Must meet work-from-home requirements, including high-speed internet (minimum 50 Mbps download and 20 Mbps upload), a wired Ethernet connection, and a quiet, professional workspace free from distractions.
NCRi welcomes and encourages applications from people with disabilities. Accommodation is available upon request for candidates participating in all aspects of the selection process.