Job Summary

We are seeking a Facilities Service Coordinator for a direct hire opportunity in a fast-paced service department within a manufacturing-related setting. This role is ideal for a highly organized, customer-focused professional who enjoys coordinating service activity, communicating with technicians and customers, and keeping work moving efficiently from request to completion.

As the Facilities Service Coordinator, you will serve as a key point of contact for service requests, dispatching, scheduling, customer updates, invoicing, and administrative follow-through. You will be part of a team-oriented team setting where communication, accountability, and attention to detail are valued. This is a strong opportunity for someone who thrives in a supportive department, enjoys taking ownership of their work, and wants to contribute to a service operation that depends on accuracy, teamwork, and responsive customer care.

Key Responsibilities
Receive, enter, review, prioritize, and schedule customer service requests using the ACE system.




Coordinate and dispatch technicians for service calls and inspections based on customer needs, technician availability, workload, and priorities.
Monitor service call progress, communicate updates to customers, follow up on open items, and escalate issues when needed.
Review and validate service call details, process invoices daily, and ensure completed calls are invoiced within required timelines.
Coordinate parts, materials, supplies, inventory needs, and logistics support required to complete service work.
Provide skilled administrative and customer service support to technicians, supervisors, customers, and internal departments.

Compensation and Benefits
Pay rate: $21.00 per hour.
Location: M3M 0A7.
Remote

Disclaimer: AI technology is not used in the recruitment and selection process. This is currently for an active job prospect. By applying, you will be part of our trusted network, ensuring our recruiters match you with suitable roles. Let us help you take the next step in your career journey!

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