Responsibilities:
Monitor daily delivery KPIs and identify abnormal trends or underperforming DSPs/drivers in a timely manner (e.g., delivery rate, pickup rate, lost package rate, compliance rate).
Proactively contact DSPs or drivers via phone and video when data anomalies or performance gaps are identified; initiate immediate corrective coaching without waiting for escalation.
Conduct structured performance training sessions (phone, video, and in-person) to address root causes and improve operational execution.
Lead onboarding training for new DSPs, clearly communicating operational standards, KPI expectations, and compliance requirements.
Travel to stations as required to conduct on-site audits, hands-on training, and direct performance intervention.
Develop actionable improvement plans with measurable targets and timelines; track post-training results to ensure sustained improvement.
Escalate repeated non-compliance or persistent performance risks to management with clear data-backed recommendations.




Continuously refine training materials and monitoring processes based on operational trends and business needs.

Requirements:
Fluent in Spanish and English (mandatory).
Strong initiative and self-driven mindset; able to independently identify issues and take immediate action.
Robust data awareness; comfortable reviewing KPIs and detecting performance abnormalities.
High level of accountability and qualified work attitude.
Strong communication and coaching skills across phone, video, and in-person settings.
Willingness to travel based on operational needs.
Experience in last-mile delivery, logistics operations, DSP management, or performance training preferred.

Job Type: Full time

Pay: $50,000.00-$60,000.00 per year

Benefits:
Dental care

Language:
Mandarin (required)

Work Location: In person

📌 Regional Support Specialist Mississauga (Canada)
🏢 GOFO
📍 Canada