Reportingto the General Manager, the Guest Services Manager is responsible for leadingthe daily operations of the Guest Services department, ensuring an exceptionalexperience for guests while supporting and developing a high-performing team.

Thisrole oversees Guest Services and Winter Sports School front desk staff,including recruitment, training, scheduling, payroll, inventory management,cash handling, and employee performance. The Guest Services Manager plays a keyrole in maintaining efficient operations, delivering outstanding guest service,and ensuring staff have the tools and support needed to succeed.

KeyResponsibilities

- Recruit, train, schedule,and support Guest Services and Winter Sports School front desk staff
- Lead daily operations,ensuring exceptional guest service and efficient department performance
- Provide ongoing coaching,training, and communication to team members
- Manage employeeperformance, evaluations, and discipline in accordance with companypolicies
- Oversee season passsales, ticketing operations, online order pick-up, and guest inquiries
- Supervise cash handling,reconciliations, floats, and reporting
- Process payroll andensure accurate timekeeping records
- Manage departmentinventory and supplies
- Maintain lost and foundand season pass locker programs
- Communicate resortinformation, events, and operational updates to staff and guests
- Support other resortoperations as required and lead by example

Qualifications





- Previous supervisory ormanagement experience, preferably in hospitality, retail, tourism, or aresort environment
- Strong leadership,communication, and customer service skills
- Comfortable managingmultiple priorities in a fast-paced environment
- Experience withscheduling, payroll, cash handling, and basic bookkeeping
- Proficient with MicrosoftOffice programs, including Word and Excel
- Skiing or snowboardingexperience is an asset

Conditions

- Winter seasonal,full time position
- Hours will vary based onoperational needs, with increased hours during peak periods
- Must be comfortableworking in a fast-paced guest service environment

Compensationand Benefits

- Competitive wage: $23.50-$27.50/hourdependent on experience
- Mountain access perks: Full-timestaff receive an RCR pass with full mountain access, plus reciprocalresort tickets and discounted friends & family tickets
- Staff discounts: Enjoysavings on food & beverage,rentals, retail itemsand hotelaccommodation.
- Employee Events &Recognition;: Participate in fun, year-round staff events and be recognizedthrough our employee awards program
- Join a fun andpassionateteam to share RCR mountain adventures with!

About Us

By joining RCR, you will become part of a passionate and dedicated team that works together to provide our guests with the best vacation and recreation experience possible.

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📌 Guest Services Manager (Kimberley)
🏢 Resorts of the Canadian Rockies
📍 Kimberley