Pay rate range (CAD): $76.70/hr – $92.04/hr

Responsibilities

- Conceptualize, design, and execute future-state and near-term cross-channel content experiences
- Write, edit, and proofread high-quality, user-centered content
- Ensure programs, policies, and practices comply with internal and external standards while aligning with business priorities
- Apply user-centered design methodologies to create accessible and customer-focused content
- Participate across all product development phases, including ideation, user research, planning, and post-launch evaluation
- Collaborate with Experience Design Leads, Product Owners, and engineers to deliver optimal solutions for users
- Manage sensitive correspondence and information with discretion and **escalate** issues when appropriate
- Maintain compliance with relevant internal and external requirements (financial controls, transaction approvals, etc.)
- Contribute as a content design expert within cross-functional initiatives, helping identify risks and provide guidance
- Lead content design projects, supporting the development and delivery of presentations and communication strategies
- Serve as a subject matter expert, offering advice and solutions within the broader organizational context
- Analyze complex problems, synthesizing inputs from multiple stakeholders to develop effective solutions
- Execute tasks independently from end to end,



aligning with project leads and stakeholders

Desired Skill-Set

- Strong expertise in plain language content and communication
- Excellent writing, editing, and proofreading skills
- Experience developing WCAG/Accessibility compliant content
- Proven ability to obtain regulatory approvals
- Willingness to collaborate with diverse teams
- Self-motivated, flexible, organized, and accountable
- Experience in financial services is a plus
- Public Site experience is desirable

Nice to Have

- Experience working in financial institution environments
- Background in design strategies, human factors, or psychology

BeachHead is an equal chance agency and employer. We advocate for our candidates and welcome applicants regardless of race, color, religion, national origin, sex, age, or physical or mental disability. BeachHead or our clients may use technology-enabled tools, including automation and artificial intelligence (AI), to support parts of the recruitment process such as resume screening, application management, and candidate matching. These tools assist our recruiters and our clients, and do not replace human decision‑making. This job posting represents a current or anticipated vacancy. The position may be filled at any time, and the posting may be removed without notice once the role has been filled.

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📌 UX Content Designer-WCAG/Accessibility (Toronto)
🏢 BeachHead
📍 Toronto