Position Summary

The Guest Services Supervisor supports the daily operation of the Guest Services Department by supervising front desk staff and ensuring service standards, safety procedures, and operational policies are consistently followed. This role provides leadership on shift, actively participates in front desk operations, and assists in resolving guest concerns while maintaining a professional and welcoming setting.

Key Duties and Responsibilities

Duties may include, but are not limited to, the following:
Assist in the day-to-day operations of the Guest Services Department to ensure prompt, courteous, and skilled service
Supervise, guide, and support Guest Services Agents, providing direction, coaching, and performance feedback
Participate in front desk operations, including guest check-in and check-out, reservations, billing, phone communications, and luggage coordination
Maintain room and guest security by enforcing policies related to key control, check-in/check-out procedures, and confidential information
Monitor staffing levels and provide coverage to ensure operational needs are met




Address guest inquiries, concerns, or complaints in a calm and professional manner, escalating when appropriate
Review service quality and teamwork on shift and recommend or assist with additional training as required
Support the Guest Services Manager with daily administrative tasks, labor monitoring, and operational reporting
Promote compliance with health, safety, and security policies and procedures
Communicate and collaborate with other departments to support smooth hotel operations and guest satisfaction.
Support the hotel’s sustainability initiatives in alignment with the Green Key Global program by promoting energy conservation, waste reduction, and environmentally responsible practices.
Perform any other job-related duties as assigned.

Job Types: Permanent, Full-time

Benefits:
Dental care
Discounted or free food
Extended health care
In office parking

Experience:
Front desk: 1 year (preferred)

📌 Guest Services Supervisor Moncton (Canada)
🏢 Crowne Plaza Moncton Downtown
📍 Canada