Join a fun, fast-paced team where we proudly employ the most organic, grain-fed, free-range plumbers in the city!

We’re hiring a full-time Customer Service Representative (CSR) / Dispatcher (DSR) to support two energetic companies on a Saturday, Sunday, Monday shift. In this role, you’ll be the first point of contact for our customers—answering calls, responding to inquiries, booking and dispatching service calls, coordinating technicians in the field, managing schedules, and helping keep daily operations running smoothly and efficiently.

What You’ll Do:
Answer calls and emails professionally and promptly
Book service appointments and sold estimates
Dispatch and coordinate technicians throughout the day
Monitor schedules and adjust appointments as needed
Enter and update customer information in our system
Recommend solutions or route requests to the right department
Collaborate with other teams to ensure excellent customer service

What You Bring:
Customer service and/or dispatch experience (plumbing or trades is a plus)
Strong communication and phone skills
Ability to multitask and stay organized in a fast-paced environment
Solid computer,



scheduling, and data entry skills
Confidence making quick decisions and problem-solving on the fly
Experience with ServiceTitan and Google Workspace is a huge bonus

Schedule:
Full-time position
Saturday, Sunday, Monday shift
Perfect for someone who enjoys weekdays off and thrives in a busy environment

Why Join Us:
Competitive pay
Supportive, team-focused culture
Growth opportunities
A unique brand personality with lots of room to have fun while working hard

Apply today and help us deliver outstanding service with a side of personality.

Job Types: Full time, Permanent

Pay: $17.00-$28.00 per hour

Advantages:
Casual dress
Disability insurance
Extended health care
Life insurance
In office parking

Ability to commute/relocate:
Edmonton, AB T5S 2L9: reliably commute or plan to relocate before starting work (required)

Education:
Secondary School (preferred)

Experience:
Customer service: 1 year (preferred)

Work Location: Hybrid remote in Edmonton, AB T5S 2L9

📌 Customer Service Representative Csr / Dispatcher Dsr (Edmonton)
🏢 Mr. Rooter Plumbing of Edmonton
📍 Edmonton