Concord Security has great full-time and part time opportunities for Security Officers to join our high profile team at one of the biggest and busiest shopping centres! This position requires strong social perceptiveness, strong deportment, and impeccable customer service skills, along with the ability to stand and patrol for long periods of time - get your steps in while you work!
Pay Rate: $20.00 - $21.00/hour
Shift Times: Morning, Afternoon and Overnight Shifts available
Responsibilities
Provide great customer service in a challenging and energetic setting
Monitor site visitors, cameras, and alarm systems to ensure safety and access in accordance with the site policies and procedures
Attend and investigate security alarms and emergencies in a timely and qualified manner
Conduct proactive patrols to ensure safety and address policy breaches, and note any concerns
De-escalate crisis situations, provide support and liaise with emergency personnel, including; police, fire and paramedic resources
Exercise crowd control and evict trespassers
Write clear and detailed reports, including incident, emergency, liability and day to day reports
Provide first aid as required
Utilize two-way radios and computer applications to communicate site activities
Requirements:
Minimum of one year of work experience in the security industry
Prior experience working in customer service is an asset
Strong English communication skills, both written and verbal
Excellent customer service, active listening, and observational skills
Ability to make immediate decisions while maintaining composure in emergency response situations with minimal supervision
Positive attitude and willingness to learn
Ability to work well with others in order to achieve collective goals
Valid AST preferred
Valid OFA 2 is preferred
Physical ability to complete the duties of the job, including but not limited to standing and walking for the majority of your shift
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