Overview
We are looking for an experienced Senior Dispatcher to join our growing plumbing company. This role is responsible for scheduling technicians, communicating with customers, and supporting daily operations.
Responsibilities
Schedule and dispatch technicians based on availability and job type
Prioritize emergency calls and adjust schedules as needed
Communicate with technicians and customers throughout the day
Act as the main point of contact between customers and technicians
Match the right technician to each job
Follow up on jobs to ensure completion and customer satisfaction
Handle customer calls, requests, and issues in a timely manner
Coordinate timelines and keep jobs running smoothly
Administrative Duties
Book permits and inspections through city websites
Update technicians on inspection times and approvals
Process BC One Calls
Pull permits and manage documentation
Enter backflow reports through municipal systems
Answer phones after hours when required
Estimating Duties
Estimate jobs such as:
Camera inspections
Drain repairs
Hot water tanks (HWTs)
Pressure reducing valves (PRVs)
Requirements
2–4 years dispatching experience in the plumbing industry (preferred)
Strong communication and organizational skills
Ability to multitask in a fast-paced workplace
Basic knowledge of plumbing services is an asset
What We Offer
Competitive pay (based on experience)
Full time, reliable position
Extended health and dental benefits (after 3-month probation)
Prospect to grow with the company
Job Type: Full-time
Pay: $30.00-$45.00 per hour
Benefits:
Dental care
Extended health care
On-site parking