Responsibilities:
Greet guests as they arrive and during their stay
Check guests in and out of the hotel
Ask for identification and ensure that the provided credentials are accurate
Operate hotel switchboard, take calls and provide information, and transfer calls
Provide guests with room keys
Take reservations over the telephone, through emails, and in person
Answer questions regarding the hotel’s services, charges, and travel directions
Provide guests with directions around the hotel
Balance the end of the shift
Tidy Lobby plus other side duties
Run night audit and balance all reports
Prepare housekeeping reports for the following day
Prepare and set up breakfast items in Breakfast Room
Able to work alone and handle guest complaints or issues

QUALIFICATIONS and Experience:




Warm and caring personality; previous customer service experience is an asset
Ability to anticipate and focus attention on guest needs, being professional and welcoming
Excellent written and verbal communication skills
Ability to handle stressful situations in a calm, skilled manner
Eligible to work in Canada
MUST be Bondable
This position is Full time 40 hr/week. 11 pm - 7 am shifts including holidays and weekends.
Please drop off resume in person at the front desk

Job Type: Full time

Pay: From $17.00 per hour

Expected hours: 40.0 per week

Application question(s):
Are you currently residing in the Hinton?

Language:
English (required)

Work Location: In person

📌 Night Auditor Full Time Hinton
🏢 Days Inn Hinton
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