Reporting to the Business Centre Manager, the Inside Sales Representative sells products, processes customer orders, provides pricing and/or technical information, and finds solutions to customer problems in a timely manner.
URGENT NEED TO FILL
MAIN RESPONSIBILITIES:
Answers calls promptly, and professionally, listens attentively to the customers, understands and fulfils their needs;
Responds to the customer's inquiries in a timely manner;
On some occasions, negotiates special prices and conditions with customers and/or vendors as per criteria established by his Manager;
Takes necessary action to resolve customer service issues in a timely manner and follows-up and verifies commitments are met afterwards;
Proactively suggests associated and/or alternate products as needed;
Promotes focus product items to generate incremental sales;
Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representative) of customer feedback with regards to price,
products, service, etc.;
Maintains their technical knowledge up-to-date on various product lines and broaden system knowledge.
REQUIREMENTS:
Minimum two (2) years of industry experience preferable, or a combination of relevant skilled training and experience;
Good English communication skills written and spoken
Demonstrated people skills;
Excellent communication and organizational skills;
Product knowledge;
Must be customer service driven;
Valuable knowledge of MS Office (Word, Excel, Outlook).
Knowledge of P21 operating system would be beneficial
MUST BE LOCAL TO EDMONTON AND AREA
Pay: From $55,000.00 per year
Perks:
Dental care
Extended health care
Life insurance
Paid time off
RRSP match
Vision care