Position Overview

Housekeeping is a vital element to the casino’s image and crucial for customer service objectives. The Housekeeper is responsible for maintaining the cleanliness of all areas in the casino and ensuring the environment is secure and hazard free.

Principal Duties and Responsibilities
Greet guests and interact with them
Promote positive customer experiences by providing prompt and courteous services
Possess full knowledge of the Totem Rewards benefits and slot promotions
Maintain a qualified and positive demeanor
Sell casino promotions, programs, and amenities to casino guests
Maintain daily checklists and ensure tasks are completed according to company standards
Sweep, vacuum, mop, dust, and polish
Dispose of garbage
Ensure the cleanliness of washrooms
Shampoo carpets, rugs, and chairs
Ensure any trip or fall hazards are identified, i.e. wet floors or stairs
Ensures hallways and access routes are free of debris and waste
Protect equipment and ensure there are no inadequacies
Remove empty or abandoned cups, bottles,



and glasses from casino floor
Respond to service calls
Report intoxicated guests to the Casino Shift Manager
Adheres to Grey Rock Entertainment Centre internal controls, policies, and procedures
Maintain working tools and equipment in positive working conditions
Other duties as required and assigned

Working Conditions
May be required to stand, sit or bend for extended periods of time
Must be available to work a rotating shift support the Casino hours of operations (holidays and weekend included)
Must be physically able to handle and transport materials that are over 25lbs
Must be able to work in a fast-paced environment

Experience & Qualifications Required
Must be 19 years or over

Job Types: Full-time, Part-time, Permanent

Pay: From $17.50 per hour

Benefits:
Company events
Dental care
Discounted or free food
In office parking
Vision care

Work Location: In person

📌 Housekeeper Edmundston Madawaska County (Canada)
🏢 Grey Rock Casino
📍 Canada