Client Care Lead – West Springs Veterinary Hospital

West Springs Veterinary Hospital is hiring a Client Care Lead to join our team in a brand-new 5,000 sq. ft. facility.

We are a quick-growing clinic offering urgent care, general practice, and advanced surgical services - and we’re looking for a confident, high-energy leader to elevate our client experience and support our front-end team.

Key Responsibilities
Lead and support the client care (reception) team
Triage appointments, including urgent care cases, with confidence and efficiency
Build strong relationships with clients and guide them through their pet’s care journey
Clearly communicate treatment plans, estimates, and next steps
Support workflow between the medical and client care teams
Set the tone for a positive, qualified, and team-focused environment
Manage and maintain the clinics social medica presence

Qualifications
2+ years of veterinary customer service experience required
Robust communication and relationship-building skills




Proven ability to stay organized and prioritize in a fast-paced environment
Confident handling of high-pressure or emotional client situations
Leadership experience or readiness to step into a leadership role
Experience with triaging or scheduling in a medical setting is an asset
Strong initiative and ability to anticipate needs

If you’re a strong communicator who thrives in a fast-paced environment and is ready to lead a team while delivering exceptional client care - we want to hear from you.

Apply today and be part of a clinic that’s growing, evolving, and making an impact in our community.

Please note - only qualified candidates will be contacted.

Pay: From $25.00 per hour

Perks:
Company events
Dental care
Discounted or free food
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
Vision care
Wellness program

Work Location: In person

📌 Veterinary Client Care Lead West Springs
🏢 West Springs Vet Hospital
📍 West Springs