The Tenant Relations Liaison maintains effective relationships between tenants and Métis Housing and ensures all tenants are accommodated according to the Alberta Residential Tenancies Act guidelines.
KEY RESPONSIBILITIES
Tent Relations
Facilitate tenant move-ins/move-outs.
Conduct quarterly home visits, notify maintenance of issues, and record data in the database or inform tenants of any violations and damages.
Educate tenants on proper home maintenance and care.
Collect damage deposits and first-month rents.
Determine tenants' base and monthly rent, adjusting as necessary based on income changes.
Process lease renewals, ensuring all paperwork is accurately completed and filed in the PTM database.
Clarify lease terms and responsibilities according to the Residential Tenancy Act (RTA) and site regulations.
Investigate and address tenant complaints promptly and effectively.
Coordinate with external organizations regarding tenant concerns.
Identify and address tenant-caused damages including cost recover processes.
Manage the refund for damage deposits.
Address tenant inquires promptly to maintain satisfaction with management.
Ensure timely distribution of company or community notices.
Enforce company policies consistently.
Participate in and prepare for Residential Tenancy Dispute Resolution Service (RTDRS) hearings.
Cultivate positive relationships with tenants and prospective applicants.
Administrative
Adhere to company procedures and systems for efficient workflow.
Maintain accurate and complete tenant records.
Verify the accuracy and completeness of the PTM database for assigned tenant portfolios.
Ensure all administrative documentation is accurate, complete, and submitted promptly.
Respond promptly to emergencies, following company guidelines to mitigate liabilities such as criminal activity, injuries, fires, floods, or other incidents.
Job Types: Full time, Permanent
Pay: $55,000.00-$57,000.00 per year
Advantages:
Dental care
Disability insurance
Extended health care
Life insurance
Mileage reimbursement
In office parking
RRSP match
Tuition reimbursement
Vision care
Wellness program
Application question(s):
Salary range is between $55,000 to $57,000/year. Are you okay with the range being offered?
Experience:
Property Management: 2 years (required)
Social Housing: 2 years (required)