Northern Shopper is looking for a friendly, reliable, and bilingual (Inuktitut and English) Client Service Representative to help customers across Nunavut.
You'll be one of the first points of contact for our customers, helping them understand our services, answering questions, and resolving issues with their orders.
What You'll Do
Answer customer phone calls and emails in Inuktitut and English.
Explain Northern Shopper's products, services, and ordering process.
Help customers troubleshoot problems with their orders, deliveries, or accounts.
Direct customers to the appropriate department when additional assistance is needed.
Follow up on customer concerns to make sure issues are resolved.
Keep basic records of customer inquiries and requests.
What We're Looking For
Fluency in Inuktitut (Qikiqtani dialect) and English is required.
Robust communication and customer service skills.
Good problem-solving abilities and attention to detail.
Comfortable using computers, email, and online systems.
Organized, dependable, and able to work independently.
Previous customer service experience is an asset, but not required.
Work Location
Iqaluit: Work remotely from home.
Ottawa: Hybrid schedule with some days working from our office.
Why Join Northern Shopper?
Northern Shopper has been serving Nunavut communities for over 15 years. You'll join a supportive team and play an key role in helping customers access the goods and services they need.
Interested? Send your resume to [email address] with the subject line "Client Service Representative."
Pay: $18.15-$32.40 per hour
Expected hours: 30.0 per week
Work Location: Remote
📌 Client Service Representative Ottawa
🏢 Northern Shopper
📍 Ottawa
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