Job Overview

We are seeking a agile and energetic Front Office Manager to lead our front desk operations and deliver exceptional guest experiences. In this pivotal role, you will oversee daily front desk activities, ensure seamless guest services, and maintain a welcoming environment for all visitors. Your leadership will set the tone for outstanding hospitality, fostering a positive atmosphere that encourages teamwork and excellence. Multilingual and bilingual skills are highly valued to effectively communicate with diverse guests and staff. If you thrive in a rapid-paced hospitality setting and possess a passion for customer service, this opportunity is perfect for you to make a meaningful impact.

Duties
Supervise front desk staff, ensuring efficient check-in/check-out procedures and smooth daily operations
Greet guests warmly, providing exceptional customer service with professional phone etiquette and friendly assistance
Manage multi-line phone systems to handle inquiries, reservations, and guest requests promptly and accurately
Oversee guest services, including handling special requests, resolving issues swiftly, and ensuring guest satisfaction
Maintain accurate records of reservations, billing, and guest information using hotel management software




Coordinate with housekeeping, maintenance, and other departments to ensure guest rooms and public areas meet quality standards
Train and develop front desk team members in hospitality best practices, emphasizing multilingual communication skills

Experience
Proven experience in hotel front desk operations or hospitality management
Strong customer service background with excellent communication skills in multiple languages; bilingual abilities are a plus
Familiarity with multi-line phone systems and front desk technology tools
Demonstrated ability to handle guest concerns professionally while maintaining composure under pressure
Previous experience supervising or leading a team in a hospitality environment is preferred
Knowledge of hotel policies, procedures, and industry standards in guest services and hospitality management

Join us as a Front Office Manager to lead with enthusiasm, elevate guest experiences, and create memorable stays for every visitor. Your dedication to hospitality excellence will be the cornerstone of our welcoming environment!

Pay: $19.00 per hour

Benefits:
Discounted or free food
In office parking

Work Location: In person

📌 Front Office Manager Etobicoke (Canada)
🏢 Skye Hotel and Residences Signature Collection by Best Western
📍 Canada