Overview
ARZ Massage & Wellness is growing! We are looking for a friendly, detail-oriented, and motivated Front Desk to join our team. As the first point of contact for our clients, you will play a key role in creating a welcoming and professional experience at our clinic.
Responsibilities
Scheduling and managing client appointments through JaneApp
Processing payments and handling direct billing for ICBC and extended health benefits
Managing communication channels including phone calls, emails, and faxes
Assisting clients with questions, concerns, and service guidance
Delivering exceptional customer service with a positive, knowledgeable approach
Maintaining cleanliness and ensuring clinic spaces are sanitized
Protecting client confidentiality and handling health records with care
Providing administrative support and other front-desk duties as needed
Skills & Experience
Proficiency in Microsoft Office (Word, Excel, Outlook)
Strong multitasking abilities in a fast-paced clinical workplace
Excellent communication and interpersonal skills
Skilled and welcoming client interaction
High attention to detail and accurate record-keeping
Versatile, adaptable, and quick to learn new processes
JaneApp experience – minimum 1 year (required)
ICBC & Extended Health direct billing experience – minimum 1 year (required)
Customer service or administrative background – 1 year preferred
Medical Office Assistant (MOA) education or related training – an asset