Support customers in English and French as a Bilingual Customer Support Associate at Good Morning. Your role will involve resolving customer issues through multiple communication channels with a customer-first approach.
At Positive Morning, you will be the essential link between our brand and customers, working to solve their problems across phone, email, and live chat interactions. This role requires a mix of strong product knowledge and exemplary communication skills.
You’ll handle everything from inquiries to complicated issues, ensuring every customer feels valued and heard.
Key Responsibilities:
Answer customer questions and provide fitting product recommendations
Oversee customer interactions from initiation to resolution
Diagnose and clarify customer issues with transparent explanations
Facilitate returns, refunds, and warranty claims as needed
Communicate with various teams to expedite problem resolution
Requirements:
Minimum high school diploma; bachelor’s degree preferred
At least one year of experience in high-volume customer service
Proficiency in English and French, both written and spoken
Familiarity with Good Morning’s product offerings
Consistent achievement of KPI targets
Bring your bilingual skills and enthusiasm for solving customer concerns to Positive Morning, fostering loyalty and satisfaction at every turn.
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