Join our team as a Full Time Service Dispatcher in Saint John. Coordinate efficient service and delivery to enhance customer experiences while managing requests and resolving issues.
You will play a crucial role in dispatching work, prioritizing service requests, and maintaining effective communication between customers, drivers, and technicians. This position requires strong problem-solving skills, excellent communication, and a proactive approach to service delivery.
Key Responsibilities:
• Receive and record customer calls for service requests
• Collaborate with Load builders to execute schedules
• Apply policies effectively to prioritize critical processes
• Provide status updates to Operations Managers
• Maintain call center metrics for service efficiency
Requirements:
• 3-5 years of dispatch experience or similar
• Strong communication and problem-solving skills
• Organizational and analytical abilities
• Knowledge of building codes and gas codes
• Team-oriented mindset with shared responsibility
Become a vital part of our service delivery team, ensuring exceptional customer support and effective operations.
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📌 Full Time Service Dispatcher in Saint John
🏢 Irving Oil
📍 Saint John