Join a leading company in title and lending solutions, recognized across the country for its innovative services and outstanding workplace culture. Proudly certified as a Great Place to Work® and consistently ranked among Canada’s Best Workplaces, this is an excellent opportunity to build a meaningful career in an environment that values collaboration and excellence.

Are you a detail-oriented professional with a knack for multitasking? We are seeking a motivated Documentation Clerk to join our team in a hybrid work setting. If you are an expert in document management and pride yourself on providing top-tier customer service, we want to hear from you.

Position Details

Position: Documentation Clerk

Type: Permanent Role

Schedule: Hybrid (3 days in Moncton office, 2 days work from home)

Location: Moncton Office (Main Street and Canada Street)

Field: Real Estate and Mortgage Services

Salary: $35,400 - $35,800 annual

Advantages

• Work-Life Balance: Flexible hybrid schedule with in-office days on Tuesdays, Thursdays, and a floating third day.


• Comprehensive Benefits: Full benefits after 3 months, including 15 vacation days and 10 paid personal days.


• Professional Development 0pportunities for growth within the organization.


• Supportive Work Environment: Open-door policy and collaborative team culture.

Responsibilities

• Document Expertise: Monitor, prioritize, and process incoming mortgage loan document packages with high accuracy.


• Workflow Management:
  
  
  
  Manage multiple shared mailboxes and stay on top of various client procedures and service level agreements.


• Problem Solving: Identify data or document discrepancies and elevate them to clients or management to prevent transactional delays.


• Communication: Handle inbound and outbound calls professionally and support the team by providing precise responses based on client requirements.


• Administrative Support: Assist with scanning and processing physical mail as required.


• Process Improvement: Take ownership of files by recognizing trends and identifying areas for process enhancement to improve the customer experience.

Qualifications

• Experience: Minimum 6 months of admin and customer service-related experience.


• Technical Skills: Proficiency in MS Office (Excel, Outlook, Word) and the ability to quickly learn internal software systems.


• Communication: Strong interpersonal and communication skills with a focus on high-quality service.


• Precision: Thorough and accurate in a quick-paced environment; able to maintain focus while producing high-volume work.


• Discretion: Ability to exercise good judgment and maintain the highest level of confidentiality with sensitive information.

Summary

Position: Documentation Clerk

Type: Permanent Role

Schedule:



Hybrid (3 days in Moncton office, 2 days work from home)

Location: Moncton Office (Main Street and Canada Street)

Field: Real Estate and Mortgage Services

Salary: $35,400 - $35,800 annual

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity‑seeking groups who are usually underrepresented in Canadas workforce, including those who identify as women or non‑binary/gender non‑conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.