Elevate the retail experience as a Lead at your store. Oversee operations, ensure exceptional customer service, and guide your team to success.
The Retail Experience Lead plays a crucial role in daily operations and team management. With at least two years in retail and a high school diploma, you'll be responsible for opening and closing tasks, customer interaction, and cash management. This role emphasizes compliance, education, and maintaining high store standards to foster a welcoming workplace.
Key Responsibilities:
• Open and close the retail store with alarm management
• Greet and assist customers, model exemplary behavior
• Foster relationships, suggest products, and promote sales
• Train and onboard new team members effectively
• Resolve customer complaints professionally
Requirements:
• Minimum two years' retail experience
• High school diploma or GED required
• Strong customer service skills and positive attitude
• Clear criminal record and provincial Cannabis Certification
• Ability to lift 25 pounds and stand for extended periods
Lead your team to deliver exceptional service and maintain high standards in retail operations.
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📌 Retail Experience Lead in Customer Service (Swan River)
🏢 Fire & Flower
📍 Swan River