Elevate your IT career as a Senior Service Desk Analyst with Wipro Limited. You will provide essential support to B2B users, resolving issues actively while adhering to defined SLAs.
In this contract role, you will be the primary contact for users contacting Wipro's Service Desk. Your main responsibilities include troubleshooting user queries and familiarizing yourself with client applications and processes. You'll ensure effective service delivery through accurate ticket logging and proactive problem management.
Key Responsibilities:
• Provide primary support for user queries via multiple channels
• Familiarize with client applications and processes for effective troubleshooting
• Log all service desk tickets accurately in tracking software




• Manage and elevate unresolved queries per helpdesk policies
• Record problem resolutions in MIS and follow up with customers
Requirements:
• Minimum of 3-5 years of experience in desktop support
• Strong understanding of IT service desk operations
• Excellent communication and problem-solving skills
• Ability to work under pressure and meet SLA commitments
• Details-oriented approach to customer service and documentation
Bring your desktop support expertise to Wipro and enhance user experiences every day.
#J-18808-Ljbffr

📌 Senior Service Desk Analyst at Wipro (Mississauga)
🏢 Wipro Technologies
📍 Mississauga