Responsibilities

• In this role, you will help our customers complete their taxes using Intuit TurboTax products. By providing tax guidance and reviewing personal tax returns for customers completing their tax return on their own, full service return preparation, and managing product/software inquiries, you will be working toward accelerating our goal of Powering Prosperity Around the World.


• You will utilize government websites, professional resources, and team expertise to seek out and deliver the right answer to the customer in terms they will understand.


• This is a virtual, customer‑facing role, so you will use our state of the art video communication software to interact with customers, and you will document your interactions to maintain accurate records.

Qualifications

• As a Tax Expert, you have a minimum of 2+ years of paid professional tax preparation experience.


• You will be asked to provide your CRA RepID (representative identifier) to allow your use of the CRA Represent a Client service upon successful onboarding.


• You have experience utilizing professional tax software to prepare and file personal tax returns, including those with complex elements such as employment, self‑employment, rental income, investments, T1135 forms, foreign income, and various credits and deductions.


• You are passionate about helping clients navigate the complexities of taxation, and you’re committed to enhancing our brand by delighting our customers and empowering them to prepare their taxes.


• You possess excellent customer service skills, and you are excited to interact with customers through video and audio tools in a professional, friendly, and confident manner.


• You must be willing and available to work a adaptable schedule with a minimum of 20 hours per week.


• You have a demonstrated bilingual proficiency in English and French,
  
  
  
  with the ability to discuss complex tax topics in both languages.

Asset Qualifications

• Experience preparing Business Tax (T2) Returns.

Skills & Abilities

• Tax Expertise - Demonstrates a fundamental understanding of tax laws and concepts. Proven ability to seek out additional learning opportunities to increase knowledge and learn about year‑over‑year changes.


• Effective Communication - Uses written and verbal communication skills to provide quality service when speaking with customers. Practices active listening to develop empathy and understand customer pain points.


• Complex Problem Solving - Demonstrates commitment to understanding customer problems, leveraging tools and resources to take extreme ownership and solve or elevate as appropriate for additional support in a timely manner.


• Research / Resourcefulness - Demonstrates curiosity and interest in continuous learning. Confidently follows procedures and looks for resources to deliver suitable solutions for all customers.


• Technical Acumen - Shows interest in learning about the tools needed for the role and demonstrates basic ability to troubleshoot issues.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. The expected base pay range for this position is Ontario $24.22/hour - $30.95/hour, PEI $24.22/hour - $30.95/hour, BC $24.22/hour - $30.95/hour, Nova Scotia $24.22/hour - $30.95/hour. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits ). Pay offered is based on factors such as job‑related knowledge, skills, experience, and work location. To drive ongoing pay equity for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.