Sun Life Financial is seeking a Director of Digital Servicing to drive strategy and execution of digital self-service and channel shift initiatives. You will work with senior leaders and cross-functional teams to enhance self-service and reduce calls, while delivering measurable ROI.
You will guide digital roadmaps, establish success metrics, and lead a high-performing team in a regulated financial services setting, with regional flexibility and a focus on customer experience.
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📌 Director, Digital Servicing & Channel Optimization Ontario (Canada)
🏢 Sun Life Financial
📍 Canada
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