We are seeking a dedicated Customer Care Specialist to join our team in Burnaby, Canada. As a Customer Care Specialist, you will be the primary point of contact for our valued customers, providing e

- Respond promptly and effectively to customer inquiries via phone, email, and chat
- Analyze and process customer claims, ensuring accuracy and adherence to company policies
- Navigate customers through our online portal, assisting with data submission and troubleshooting
- Manage and organize customer documents and information with meticulous attention to detail
- Coordinate with various internal departments to resolve complex customer issues
- Monitor and meet service level agreements (SLAs) and key performance indicators (KPIs)
- Identify opportunities for process improvements to enhance customer satisfaction
- Maintain up-to-date knowledge of company products, services, and policies




- Participate in team meetings and training sessions to stay current on best practices in customer care

Qualifications

- Proven experience in customer service or a related field
- Excellent communication skills, both written and verbal, with proficiency in English
- Strong problem-solving abilities and analytical skills
- Proficiency in using Microsoft 365 and comfort with technology tools
- Demonstrated ability to multitask and maintain a high level of work organization
- Customer-oriented attitude with developed interpersonal skills
- Patience and ability to handle challenging situations with empathy and professionalism
- Detail-oriented approach with a commitment to accuracy
- Rapid learner with the ability to adapt to changing priorities

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📌 Customer Lifecycle Manager (Vancouver)
🏢 algae cal
📍 Vancouver