Drive transformative customer experiences with GSK as a Manager in Medical Affairs. Lead initiatives that enhance HCP engagement and optimize scientific information access in a hybrid role.
This position plays a vital role within the Medical Customer Experience team at GSK. You will collaborate closely with asset teams to advance customer-centric strategies that support healthcare professionals. Your integration of cutting-edge CX tactics is essential to improving organizational efficiency and enhancing patient care across Canada.
Key Responsibilities:
• Build and promote customer-centric capabilities within Medical • Develop meaningful HCP engagement plans aligned with asset strategies • Translate strategies into actionable CX journeys for healthcare professionals • Contribute to the creation of enterprise-level CX initiatives • Optimize scientific content for better patient and HCP engagement
Requirements: • Minimum 2 years in Medical Affairs or CX in regulated sectors • Degree in relevant fields such as health care or business management • Knowledge of CX principles and digital platforms in pharmaceuticals • Complex project management experience with strong problem-solving skills • Understanding of agile methodologies for effective collaboration
Shape impactful healthcare experiences while enhancing your influence in the industry at GSK. #J-18808-Ljbffr